Jessica Taylor
Jamestown,OH
Summary
Results-driven professional with extensive experience in Team Leadership and Customer Service. Proven ability to enhance operational efficiency and boost employee morale through effective Training and Development. Expertise in Money Handling and Problem-Solving, consistently achieving high Customer Satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
Springfield, OH
04.2025 - Current
- Enhanced team performance by training staff on service protocols and safety standards.
- Ensured compliance with health regulations through diligent monitoring of daily operations.
- Optimized inventory management by tracking stock levels and placing timely orders.
- Improved service efficiency by coordinating staff schedules for peak hours coverage.
- Resolved customer complaints promptly, boosting overall satisfaction and loyalty.
- Increased sales through effective merchandising strategies and targeted promotional campaigns.
Department Lead
Ratigan Schottler
Beatrice, NE
10.2023 - 01.2025
- Enhanced team efficiency by leading daily operations and optimizing workflows.
- Trained new employees on safety protocols and departmental procedures effectively.
- Managed inventory to maintain stock levels and minimize shortages.
- Streamlined processes to boost productivity and improve task execution.
- Provided performance feedback to team members, promoting their skill development.
- Facilitated interdepartmental collaboration, improving communication and project support.
1st Assistant Manager
Caseys Genral Store
Beatrice, NE
09.2022 - 10.2023
- Achieved high customer satisfaction by ensuring efficient daily operations.
- Trained new staff on store policies, enhancing team performance and compliance.
- Optimized stock levels by implementing effective inventory management practices.
- Coordinated schedules to ensure adequate staffing during peak business hours.
- Monitored cash handling for accuracy, adhering to company policy standards.
- Resolved customer complaints, contributing to a positive store reputation.
Store Manager
Sharks Fish & Chicken
Warner Robins, GA
06.2018 - 08.2022
- Enhanced customer satisfaction by overseeing efficient daily operations and workflow.
- Trained staff on product knowledge and customer service to improve service quality.
- Identified sales trends through data analysis, informing strategic decision-making processes.
- Optimized staffing schedules during peak hours to accelerate service delivery.
- Conducted performance reviews, promoting employee development and accountability within the team.
- Mentored new hires during onboarding, equipping them for immediate success in roles.
Education
High School Diploma -
Beatrice High School
BeatriceSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
Certification
- CM - Certified Manager Certification
- SS- Serve Safe Certified
Timeline
Assistant Manager
Burger King
04.2025 - Current
Department Lead
Ratigan Schottler
10.2023 - 01.2025
1st Assistant Manager
Caseys Genral Store
09.2022 - 10.2023
Store Manager
Sharks Fish & Chicken
06.2018 - 08.2022
High School Diploma -
Beatrice High School