JESSICA TELUSMA
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Receptionist
Evolution Health Academy
01.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in visitors/studends.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitor/students.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
Room Attendant
JW Marriott Turnberry Miami
08.2021 - 01.2023
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Room Attendant
Yve Hotel Miami Downtown
11.2020 - 08.2021
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Server Assistant
Sea Spray Resort And Marina
06.2015 - 01.2018
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
- Assisted with dining room set up prior to and after service period.
Office Assistant
Central Abaco Primary School
08.2015 - 08.2016
- Increased customer satisfaction by providing professional and courteous front desk support.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Certificate - Office Assistant
Bahamas Technical Vocational Institute
Marsh Harbour, Abaco, Bahamas05.2017
High School Diploma -
Abaco Central High School
Murphy Town, Abaco, Bahamas06.2015
Skills
- Bilingual
- Organizational Skills
- Service-Oriented Mindset
- Multitasking Abilities
- Punctual and Reliable
- Customer Service
- Hospitality Industry
Timeline
Receptionist
Evolution Health Academy
01.2023 - 08.2023
Room Attendant
JW Marriott Turnberry Miami
08.2021 - 01.2023
Room Attendant
Yve Hotel Miami Downtown
11.2020 - 08.2021
Office Assistant
Central Abaco Primary School
08.2015 - 08.2016
Server Assistant
Sea Spray Resort And Marina
06.2015 - 01.2018
Certificate - Office Assistant
Bahamas Technical Vocational Institute
High School Diploma -
Abaco Central High School
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