Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Temple

Gloucester,VA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

9
9
years of professional experience

Work History

Team Lead/Online Grocery Associate

Walmart
07.2023 - Current
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Developing team members for possible promotions
  • Investigating on-hands and ensuring products are available for online and in store shopping
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Team Lead/Assistant Seasonal Manager

Walmart
04.2023 - 07.2023
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Team Lead/Fresh Food Manager

Walmart
08.2022 - 04.2023
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Ensuring product availability and monitoring on-hands
  • Assisting with other management to ensure customer satisfaction with all departments.

Electronics Sales Associate

Walmart
06.2020 - 11.2021
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.

Phone Sales Representative

T-roc Wireless
01.2020 - 06.2020

Responsible for phone sales and monitoring latest trends.

General Manager of Food Service

Park Avenue Billiards
10.2014 - 06.2016
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Reviewed and approved employee schedules and timesheets.

Education

Master of Science - Forensic Psychology

Walden University
Minneapolis, MN
06.2018

Bachelor of Science - Criminal Justice Administration

University of Phoenix
Tempe, AZ
06.2008

High School Diploma -

Gloucester High School
Gloucester, VA
06.1998

Skills

  • Trend Tracking
  • Production Monitoring
  • Regulatory Compliance
  • Schedule Management
  • Performance Monitoring
  • Operations Management
  • Coaching and Mentoring

Timeline

Team Lead/Online Grocery Associate

Walmart
07.2023 - Current

Team Lead/Assistant Seasonal Manager

Walmart
04.2023 - 07.2023

Team Lead/Fresh Food Manager

Walmart
08.2022 - 04.2023

Electronics Sales Associate

Walmart
06.2020 - 11.2021

Phone Sales Representative

T-roc Wireless
01.2020 - 06.2020

General Manager of Food Service

Park Avenue Billiards
10.2014 - 06.2016

Master of Science - Forensic Psychology

Walden University

Bachelor of Science - Criminal Justice Administration

University of Phoenix

High School Diploma -

Gloucester High School
Jessica Temple