Samantha Dale
Longview
Summary
Results-driven professional with a proven track record in enhancing team productivity and customer service. Skilled in conflict resolution, performance improvement, and quality control, ready to implement strategies that drive operational success.
Overview
8
8
years of professional experience
Work History
Online Fulfillment Team Lead
Walmart
Longview, WA
04.2026 - Current
- Supervised daily operations to ensure efficient workflow and team productivity.
- Trained new associates on store policies, procedures, and best practices.
- Coordinated inventory management processes to maintain optimal stock levels.
- Implemented operational improvements that enhanced customer service experiences.
Fashion Team Lead
Walmart
Longview, WA
02.2021 - 04.2026
- Led team in achieving operational excellence through effective workflow management and process optimization.
- Trained and mentored staff on best practices for customer service and inventory management.
- Implemented efficiency improvements that enhanced product availability and reduced stock discrepancies.
- Developed training materials to enhance employee performance and engagement within the department.
Customer Service Manager
Walmart
Longview, WA
09.2020 - 02.2021
- Led customer service team to enhance customer satisfaction and loyalty through effective issue resolution.
- Developed training programs that improved staff performance and knowledge of products and services.
- Implemented process improvements that reduced response times for customer inquiries and complaints.
- Analyzed customer feedback to identify trends and drive strategic changes in service delivery.
Fitting Room Associate
Walmart
Longview, WA
06.2019 - 09.2020
- Assisted customers in navigating fitting room policies and procedures to enhance shopping experience.
- Maintained cleanliness and organization of fitting rooms, ensuring a welcoming environment for shoppers.
- Collaborated with team members to restock merchandise and manage inventory levels effectively.
- Provided feedback on customer preferences and trends to aid in inventory management decisions.
Cashier
Walmart
Longview, WA
11.2018 - 06.2019
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and returns, enhancing overall satisfaction.
- Maintained accurate cash drawer balances throughout shifts, ensuring financial integrity.
- Trained new cashiers on operational procedures and customer service best practices.
Education
Associate of Arts - Agriculture Production
Porterville College
Porterville, CA07-2018
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
- Production monitoring
- Employee evaluation
- Influencing skills
- Trend tracking
Timeline
Online Fulfillment Team Lead
Walmart
04.2026 - Current
Fashion Team Lead
Walmart
02.2021 - 04.2026
Customer Service Manager
Walmart
09.2020 - 02.2021
Fitting Room Associate
Walmart
06.2019 - 09.2020
Cashier
Walmart
11.2018 - 06.2019
Associate of Arts - Agriculture Production
Porterville College