Jessica Templeton
Austin,TX
Summary
Experienced healthcare employee with 9+ years coordinating patient care, supporting provider communication, and maintaining accurate medical documentation. Known for excellent customer service, attention to detail, and organized workflow management.
Overview
11
11
years of professional experience
Work History
Hospital Relations Associate
Austin Radiological Association
06.2017 - Current
- Coordinated turnaround times for results across imaging modalities, balancing provider availability and exam urgency.
- Maintained accurate patient records within EMR systems, supporting compliant documentation workflows.
- Trained new staff on system procedures, documentation standards, and navigating multiple systems.
- Established strong relationships with varying physicians, facilitating effective communication across departments and teams.
- Collaborated with technologists, nurses, and physicians to streamline radiology results with patient care.
- Played an integral role in launching successful projects by coordinating tasks among team members while navigating any challenges that would arise.
- Facilitated training sessions for new employees, ensuring smooth a smooth onboarding process.
- Gathered, organized and input information into digital database.
- Evaluated patient and provider needs and gave feedback to drive system and workflow improvements.
- Organized and scheduled emergent patient procedures while maintaining communication with different team members needed to facilitate care.
Cashier/Customer Service
Covert Cadillac
02.2016 - 06.2017
- Processed customer payments, balancing cash, credit, and finance transactions accurately.
- Reconciled daily deposits and cashier reports, ensuring complete register accountability.
- Assisted service and sales departments with payment questions and receipt corrections.
- Resolved billing discrepancies by coordinating with accounting and management teams.
Education
Bachelor of Arts - Psychology
St. Edward's University
Austin, TX05.2028
Associate of Arts - Psychology
Austin Community College
Austin, TX08.2026
Skills
- Client relations
- Computer skills
- Complex Problem-solving
- Attention to detail
- Analytical thinking
- Professional demeanor
- Building relationships
- Training new hires
- Healthcare knowledge
Accomplishments
- Author of “Sweet Little Voice,” published in Half and One in 2025.
Timeline
Hospital Relations Associate
Austin Radiological Association
06.2017 - Current
Cashier/Customer Service
Covert Cadillac
02.2016 - 06.2017
Bachelor of Arts - Psychology
St. Edward's University
Associate of Arts - Psychology
Austin Community College
"Sweet Little Voice" - Half and One, 2025
A poem written about navigating my son's experience being nonverbal and receiving his ASD diagnosis from a mother's perspective.