Jessica Toribio Cruz
LOS ANGELES,United States
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Il Fornio. Proven ability to increase sales through effective upselling and menu expertise. Bilingual in Spanish, I excel in team collaboration and maintaining high standards in fast-paced environments, ensuring memorable dining experiences for guests.
Overview
8
8
years of professional experience
Work History
Server
Il Fornio
Woodland Hills, CA
08.2021 - 01.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to maintain timely food production and presentation standards.
- Developed expertise in menu offerings, enhancing customer recommendations and satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Cashier
Greenleaf
Venice, CA
05.2017 - 07.2021
- Maintained accurate cash drawer balance through diligent tracking and reporting.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Assisted in stocking shelves and organizing merchandise to enhance store presentation.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Hollywood High School
Hollywood, CASkills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Safe food handling
- High volume dining
- Team collaboration
- Sales expertise
- Tableside etiquette
- Food and beverage pairings
- Banquet coordination
- Wine pairings
- Multitasking and organization
Timeline
Server
Il Fornio
08.2021 - 01.2025
Cashier
Greenleaf
05.2017 - 07.2021
High School Diploma -
Hollywood High School