Jessica Toro
Battle Creek,MI
Summary
Enhancing team performance through effective delegation and conflict resolution. Adept at cash handling, achieving operational excellence, and fostering a positive work environment that drives customer satisfaction and loyalty. Being self motivated , reliable and hard working allowed me to strengthen and improve my management skills.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
Work History
Shift Manager
The Cake House
04.2024 - 03.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Assistant Manager/Inventory Manager
The Cake House
03.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Monitored inventory levels to confirm compliance with company policy.
Lead Budtender
The Cake House
08.2022 - 03.2023
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
- Contributed to the development of standard operating procedures and best practices, ensuring a consistent, high-quality experience for all customers.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Delivered exceptional customer service, resulting in repeat business and positive online reviews.
- Restocked supplies and arranged displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Weighed, prepared and packaged different types of products.
- Checked guests' photo identification for validity and age requirements.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Managed high volume of cash with [Number]% accuracy rate.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
Retail Supervisor
3fifteen / Skymint
05.2022 - 08.2022
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
Cash /Packaging Associate
3fifteen
10.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility
- .Skilled at working independently and collaboratively in a team environment.
- Enhanced overall package presentation with meticulous attention to detail in labeling, and arrangement.
- Weighed, packed flower items per customer specifications.
- Labeled, and inspected packaging to prepare for customer or storage.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced waste through careful monitoring of materials usage and adjusting practices accordingly.
- Increased customer satisfaction by ensuring packages were securely sealed, labeled, and shipped accurately.
- Accelerated order processing speed without sacrificing quality control standards through focused time management strategies.
- Organized items on racks, shelves and bins to maintain established order.
- Operated tape machines, scales and label printers to package items correctly.
- Ensured compliance with industry regulations regarding proper handling of products requiring special care during the packaging process.
- Enhanced customer satisfaction by ensuring all orders were accurately fulfilled and dispatched on time.
Budtender
Great Lakes Holistics
03.2021 - 09.2021
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Managed high volume of cash with [Number]% accuracy rate.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Packaged regulated products in appropriate exit containers.
Heater Pipe Auto
Denso Air Systems Inc.
03.2015 - 10.2015
- Improved output quality by regularly inspecting completed bends for accuracy, consistency, and compliance with specifications.
- Reduced waste and improved material usage through precise bending calculations and measurements.
- Conducted regular equipment maintenance checks and calibrations to ensure optimal performance during all bending operations.
- Consistently met or exceeded project deadlines through diligent time management, prioritization of tasks, and efficient execution of assigned duties.
- Used gauges, calipers, and other devices to take measurements and identify problems.
Evaporation
DENSO Manufacturing Michigan
02.2014 - 02.2015
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
Cutter/Shift Leader
EPI Marketing Services
08.2013 - 12.2013
- Kept work areas organized, clean and free of safety hazards.
- Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
- Kept equipment clean and maintained in order to meet requirements.
- Worked closely with inventory management team to maintain optimal stock levels of materials required for daily operations.
- Operated cutters, forklifts and hand tools to manage production needs.
- Used machinery with standardized approach to maximize quality of cuts.
- Operated cutting machine according to all safety protocols.
- Assisted in training new cutters, ensuring they were well-versed in company procedures and best practices.
Education
High School Diploma -
Pocono Mountain West High School
Pocono Summit, PA06-2008
Skills
- Customer service
- Inventory management
- Cash handling
- Shift leadership
- Conflict resolution
- Communication skills
- Point of sale POS software
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
The Cake House
04.2024 - 03.2025
Assistant Manager/Inventory Manager
The Cake House
03.2023 - 04.2024
Lead Budtender
The Cake House
08.2022 - 03.2023
Retail Supervisor
3fifteen / Skymint
05.2022 - 08.2022
Cash /Packaging Associate
3fifteen
10.2021 - 05.2022
Budtender
Great Lakes Holistics
03.2021 - 09.2021
Heater Pipe Auto
Denso Air Systems Inc.
03.2015 - 10.2015
Evaporation
DENSO Manufacturing Michigan
02.2014 - 02.2015
Cutter/Shift Leader
EPI Marketing Services
08.2013 - 12.2013
High School Diploma -
Pocono Mountain West High School
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