Rubie Carr
Battle Creek,MI
Summary
Reliable and experienced Shift Supervisor with 2 years of experience at Starbucks. Motivational leader successfully communicating duties and tasks to team members. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2019 - 04.2021
- Supervised daily operations, ensuring high-quality customer service and efficient workflow.
- Managed inventory levels, placing orders to maintain stock of coffee and supplies.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Collaborated with team members to create a positive work environment and boost morale.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
IT Security Analyst
Auto-Owners Insurance Company
05.2021 - Current
- Monitored network traffic for suspicious activities, ensuring timely incident response and threat mitigation.
- Collaborated with cross-functional teams to improve security protocols and overall organizational resilience.
- Led training sessions to educate staff on cybersecurity best practices and awareness initiatives.
- Analyzed security incidents, producing detailed reports that informed strategic decision-making processes.
- Improved overall IT security posture by regularly reviewing and updating protocols in alignment with industry best practices and emerging trends.
- Developed and implemented IT security policies, ensuring compliance with industry standards and best practices.
- Reduced potential security risks by proactively monitoring systems for suspicious activity and taking appropriate action.
- Performed regular audits of user access rights, ensuring only authorized personnel had access to sensitive information.
Education
Bachelor of Science - Cyber Defense
Davenport University
Grand Rapids, MI05-2021
Associate of Arts - General Studies
Lake Superior State University
Sault Ste. Marie, MI05-2019
Skills
- Team collaboration
- Customer service
- POS system operation
- Cash handling
- Food safety
- Training and mentoring
- Time management
- Friendly and outgoing
- Team player
- Opening and closing duties
- Team leadership
Timeline
IT Security Analyst
Auto-Owners Insurance Company
05.2021 - Current
Shift Supervisor
Starbucks
09.2019 - 04.2021
Bachelor of Science - Cyber Defense
Davenport University
Associate of Arts - General Studies
Lake Superior State University