Jessica Torres
The Bronx,NY
Summary
Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness.
Overview
16
16
years of professional experience
Work History
Executive Housekeeper
Kindea Labs
New York, New York
11.2013 - Current
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Coordinated inventory, stocking and ordering.
- Managed household errands and other essential duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Housekeeping Supervisor
Park Central Hotel
New York, New York
07.2009 - 08.2013
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Managed team of employees, daily progress reports and overall project planning.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Collaborated with front desk to respond to customer requests.
Education
Hotel, Motel, And Restaurant Management
Career Academy of New York
New York, New York06-2009
Skills
- Quality control
- Staff supervision
- Customer service
- Communication skills
- Conflict resolution
- Microsoft office
Timeline
Executive Housekeeper
Kindea Labs
11.2013 - Current
Housekeeping Supervisor
Park Central Hotel
07.2009 - 08.2013
Hotel, Motel, And Restaurant Management
Career Academy of New York