Jessica Trainor
Brooklyn,NY
Summary
Travel & Logistics Specialist with 10+ years experience supporting global clients, artists, and executives across entertainment, aviation, and hospitality. Proven track record managing supplier relationships, resolving escalations, and leading international bookings across 10+ countries. Hands-on with Concur and CRM tools, with a calm, efficient approach under pressure. Ready to elevate Sony Music’s travel operations with people-first precision.
Overview
17
17
years of professional experience
Work History
Music Artist & Tour Manager
Self-employeed
Remote
11.2022 - Current
- Self-manage travel logistics for bookings across the U.S., Costa Rica, Mexico, Italy, and Jamaica.
- Book flights, accommodations, and transportation, while managing changes and resolving issues.
- Negotiate directly with organizers, and maintained long-term booking relationships.
- Navigate visa and entry requirements, health protocols, and safety needs across international destinations.
- Handle high-pressure situations calmly, including technical issues and schedule changes, while performing for audiences of 500 to 1,800 people.
Manager of Operations
Avid Artist Agency
Remote, (Canada-based)
04.2022 - 12.2022
- Managed logistics for 10 international artists touring simultaneously, coordinating multiple events weekly across global markets.
- Coordinated travel bookings with venues, promoters, and vendors.
- Collaborated with the CEO to streamline artist schedules, invoices, and payments.
- Used CRM tools similar to Concur for itinerary and supplier management.
Director of Operations & Artist Liaison
Set Underground
San Francisco, CA
03.2020 - 04.2022
- Oversaw full-service travel planning and on-site execution for 50+ international artists and VIP guests.
- Conducted hotel and venue inspections, providing recommendations aligned with brand expectations.
- Liaised with local and international suppliers to negotiate hotel accommodations, and support Duty of Care for travelers.
- Developed and nurtured relationships with artists, internal partners, and valued clients to create positive rapport and grow business for future projects.
- Partnered with designers to develop branded materials, contributing to event consistency across locations.
Lead Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
09.2015 - 12.2019
- Delivered exceptional service to high-profile first-class travelers, including celebrities and executives.
- Resolved in-flight travel concerns, and coordinated with global ground teams to support rerouting and safety needs.
- Maintained compliance with FAA regulations, and executed emergency procedures with precision and calm.
- Trained in risk mitigation, safety, and conflict resolution to protect traveler well-being.
Event Coordinator, Artist Liaison, Bar Manager
Factory Nightclub
San Francisco, CA
06.2010 - 09.2015
- Managed teams, forecasted business flow and labor.
- Handled artist riders and liaised with corporate clients (e.g., Nvidia, GDC).
- Negotiated contracts, and ensured high-quality execution under pressure.
Marketing & Head of Public Relations
Cinequest
San Jose, CA
01.2008 - 07.2010
- Created press releases, organized events, and secured media coverage.
- Promoted independent films to networks such as Netflix and Redbox.
Education
Bachelor of Science - Business Administration
San Jose State University
Skills
- Concur Travel & Expense Reporting
- International Travel Coordination & VIP Client Support
- Hotel Sourcing, TMC & Supplier Negotiation
- Travel Policy Compliance & Risk Mitigation
- Excel Data Analysis, Reporting & Presentation Design
- CRM, Scheduling Tools & Workflow Systems
- High-Profile Event & Tour Logistics
Timeline
Music Artist & Tour Manager
Self-employeed
11.2022 - Current
Manager of Operations
Avid Artist Agency
04.2022 - 12.2022
Director of Operations & Artist Liaison
Set Underground
03.2020 - 04.2022
Lead Flight Attendant
Delta Air Lines, Inc
09.2015 - 12.2019
Event Coordinator, Artist Liaison, Bar Manager
Factory Nightclub
06.2010 - 09.2015
Marketing & Head of Public Relations
Cinequest
01.2008 - 07.2010
Bachelor of Science - Business Administration
San Jose State University
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