Jessica Trapani
Fort Worth,TX
Summary
Dedicated and very personable administrative professional committed to cultivating very upbeat and positive client, staff, and management connections. Experienced communicator with outstanding skills in complex problem-solving, clerical and operational support, schedule management, and being a team player. Dedicated professional with a solid background in high-volume office environments, focused on delivering wonderful customer service with an upbeat and friendly demeanor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Department of Family Protective Services
Fort Worth, Texas
08.2023 - Current
- Detail-oriented and highly organized Administrative Assistant with experience supporting caseworkers, supervisors, and leadership within Child Protective Services.
- Skilled in managing sensitive and confidential records, scheduling court hearings and home visits, preparing reports, and maintaining compliance with all state policies and deadlines.
- Demonstrated ability to coordinate with multidisciplinary teams and regions, law enforcement, courts, and community partners to ensure accurate documentation and timely communication.
- Strong background in data entry, correspondence, and office management. Proven ability to thrive in a fast-paced, emotionally demanding environment while maintaining professionalism, empathy, and discretion.
Resident Services Concierge
Sunrise Senior Living
Fort Worth, Texas
05.2021 - 08.2023
- Supported the community leadership with all of the day-to-day administrative and operational tasks, such as scheduling, document preparation, and internal communications.
- Assisted with new-hire onboarding and orientation, ensuring a smooth integration for new staff.
- Managed the filing system and prepared reports to support compliance and organizational needs.
- Served as the first point of contact for residents, families, and external callers, and managed any and all inquiries with professionalism and kindness.
- Maintained a clean, organized, and welcoming office environment.
Front Desk Coordinator
Banfield Pet Hospital
Fort Worth, Texas
06.2020 - 05.2021
- Delivered exceptional client services by managing patient check-in and check-out, processing payments, and providing appointment confirmations and reminders.
- Scheduled and coordinated daily and recurring veterinary visits, ensuring accuracy in records and timely communication with pet owners.
- Handle high-volume phone inquiries with an informative and kind approach and a heart for supporting pet -parents in stressful situations.
- oversaw weekly
Activity Director
Legend Oaks Healthcare and Rehabilitation
Fort Worth, Texas
12.2019 - 04.2020
- Designed and implemented monthly activity calendars tailored to meet the physical, emotional, and social needs of residents, offering a wide variety of engaging and therapeutic programs.
- Conducted individual activity assessments on a weekly, monthly, and quarterly basis in alignment with medical directives and care plans, ensuring compliance with state and facility requirements.
- Collaborated with the interdisciplinary team to review MD assessments and adapt plans to support residents' overall health and quality of life.
- Organized and facilitated resident and staff events, celebrations, and functions, which allowed the residents to build a strong sense of well-being.
Wrangler/Instructor
YMCA Camp Carter Equestrian Center
11.2018 - 12.2019
- Monitored horse health and behavior, addressing any issues promptly.
- Developed training schedules for horses to enhance performance and readiness.
- Educated campers on equine care, fostering responsibility and empathy.
- Collaborated with staff to improve camp programs and participant engagement.
- Ensured compliance with safety regulations during all equestrian activities.
PRN Recreational Therapist
Methodist Richardson Medical Center
Richardson, Texas
03.2018 - 04.2019
- Provide therapeutic recreation activity groups to mental health patients, from young adults to geriatrics.
- Areas of work: Inpatient and outpatient programs are provided at the clinic.
- Assisted with Recreation Therapy Activity Assessments and wrote daily progress notes about the patients' progress in activities.
- Attended treatment team meetings to discuss treatment progress.
- Collaborated with healthcare teams to integrate therapeutic goals into care plans.
- Monitored client progress and adjusted interventions as necessary.
Education
Bachelor of Science - Recreation Management and Therapeutic Recreation
Oklahoma State University
Stillwater, OK12.2017
Skills
- Proficient with PC and Microsoft programs
- Record management
- Compliance reporting
- Office administration
- Event coordination
- Team collaboration
- Multi-line phone systems
- Spreadsheet development
- Strong problem solver
- Data entry documentation
- Highly organized
- Dedicated team player
- Specialized Customer Service
- Organization and scheduling
- Task oriented
- Communication and professional interaction
Affiliations
- Selected by Leadership to train and mentor new staff
- Praised for building strong relationships with residents and staff
- Undertook a multi-month records management project to improve record compliance and organization
- Trained in regional case assignment and routing for the entire region of CPS units
Certification
- Cybersecurity Awareness Training
- Criminal Justice Information Services and Security Awareness Training
- DFPS Ethics Training
- Civil Rights training
Timeline
Administrative Assistant
Department of Family Protective Services
08.2023 - Current
Resident Services Concierge
Sunrise Senior Living
05.2021 - 08.2023
Front Desk Coordinator
Banfield Pet Hospital
06.2020 - 05.2021
Activity Director
Legend Oaks Healthcare and Rehabilitation
12.2019 - 04.2020
Wrangler/Instructor
YMCA Camp Carter Equestrian Center
11.2018 - 12.2019
PRN Recreational Therapist
Methodist Richardson Medical Center
03.2018 - 04.2019
Bachelor of Science - Recreation Management and Therapeutic Recreation
Oklahoma State University