Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica T. Reed

Las Vegas

Summary

Dedicated to continuous professional growth, approaches challenges with a positive mindset and strives to make a meaningful impact. Unique perspective and diverse skill set allow for standing out and excelling in any work environment, bringing valuable contributions to the team. Focus on innovation and collaboration, eager to leverage strengths to drive success and achieve new heights in career.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Health Advocate

Aetna Medicare
10.2023 - Current
  • Implemented personalized health action plans for clients that resulted in better management of chronic conditions and improved overall wellbeing.
  • Streamlined the insurance claims process for clients by navigating complex healthcare policies and advocating for coverage of necessary treatments.
  • Collaborated with interdisciplinary teams to develop integrated approaches to patient care that optimized outcomes and streamlined processes.
  • Implemented outreach strategies to engage clients in community-based services.
  • Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.

Server/Bartender

Graze Kitchen
02.2023 - 02.2024
  • Collaborated effectively to enhance dining experiences.
  • Strong knowledge of menu and awareness of food allergies
  • Staying on top of all side work and maintenance to help keep the flow of serving
  • Accomplishing many tasks simultaneously with a calm and professional demeanor especially at the busiest hours
  • Making recommendations specifically customized to each customer
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Delivery Service Provider

Customer First Logistics
10.2022 - 10.2023
  • Operated vehicles safely and efficiently to deliver packages based on customer instructions.
  • Resolved customer concerns through effective phone and text communication.
  • Coordinated with dispatch at headquarters concerning route safety and specific stops.
  • Fostered a positive working environment by promoting open communication within the team and recognizing individual achievements regularly.
  • Demonstrated adaptability when faced with changes or challenges in project requirements by quickly adjusting strategies to maintain progress toward desired outcomes.

Package Handler/Trainer

Fedex
09.2021 - 09.2022
  • Trained teams on safety protocols and efficient loading and unloading methods.
  • Executed warehouse operations involving loading, unloading, and sorting packages of various sizes and weights efficiently.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.

Senior Certified Pharmacy Technician

Walgreens Pharmacy
08.2014 - 10.2017
  • Showcased extensive knowledge of medical terminology.
  • Strong familiarity with healthcare softwares such as EPIC
  • Very Inclined with knowledge of medical codes and billing
  • Strong understanding of commercial, medicare, and medicaid insurance
  • Coaches pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy.
  • Performs duties as assigned by Pharmacy Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Education

Associate's Degree - General Studies

Ivy Tech Community College
01.2017

High School Diploma - undefined

Plainview High School
Ardmore, Oklahoma
01.2014

Skills

  • Strong Communication
  • Leadership
  • Kindness/Compassion/Equality
  • Quick Learner
  • Excellent ability to work under pressure
  • Efficient/effective decision making
  • Time management
  • Public Speaking
  • Organization
  • Self-Motivation

Certification

  • Health Card
  • TAM Card

Timeline

Health Advocate

Aetna Medicare
10.2023 - Current

Server/Bartender

Graze Kitchen
02.2023 - 02.2024

Delivery Service Provider

Customer First Logistics
10.2022 - 10.2023

Package Handler/Trainer

Fedex
09.2021 - 09.2022

Senior Certified Pharmacy Technician

Walgreens Pharmacy
08.2014 - 10.2017

Associate's Degree - General Studies

Ivy Tech Community College

High School Diploma - undefined

Plainview High School

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