JESSICA TREVINO
Odessa,Tx
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Experienced healthcare professional prepared for role with strong background in patient care coordination and administrative support. Highly skilled in managing treatment plans, scheduling, and patient communications. Emphasizes team collaboration and adaptability to meet evolving needs. Known for reliability, effective problem-solving, and excellent interpersonal skills.
Overview
16
16
years of professional experience
Work History
Treatment Coordinator
Refined Orthodontics
02.2023 - Current
- Coordinated patient treatment plans to enhance overall patient satisfaction and streamline scheduling processes.
- Collaborated with orthodontists to ensure accurate patient records and effective treatment tracking.
- Managed patient communications, addressing inquiries and providing education on treatment options and procedures.
- Trained new staff on office protocols and best practices for patient interaction, improving team efficiency.
- Implemented process improvements that reduced appointment wait times and enhanced workflow efficiency within the practice.
- Oversaw inventory management of dental supplies, ensuring availability while minimizing excess stock costs.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Performed in team leader capacity and organized all treatment and placement activities.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Front Office/Dental Assistant
Modern Dental; Monarch Dental
08.2017 - 11.2022
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed office supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Daily office end of day and daily bank deposits.
- Trained and mentored administrative staff members and back office in company policies, daily task execution and industry best practices.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Used judgement and initiative in handling confidential matters and request.
- Reviewed files and records to obtain information and respond request.
Dental Assistant
Dr. Goates
06.2010 - 08.2017
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patients’ treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentist for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities, and other issues needing to be treated.
- Bitewing, periapical, panoramic and occlusal x-rays and prepared for dentist to review.
- Instrument setup and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Accurately recorded vital results.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Education
Dental Assistant -
Kaplan College
09-2006
High School Diploma -
Career Center
05-2002
Skills
- Problem-solving
- Detail-Oriented
- Customer Service
- Multi-tasking
- Phone etiquette
- Bilingual
- Dentrix Proficiency
- Restorative and Cosmetic Procedures
- Treatment room setup
- Instrument Tech & Disinfecting Equipment
- Verbal Communication
- Registered Dental Assistant by state of Texas
Languages
English
Spanish
Timeline
Treatment Coordinator
Refined Orthodontics
02.2023 - Current
Front Office/Dental Assistant
Modern Dental; Monarch Dental
08.2017 - 11.2022
Dental Assistant
Dr. Goates
06.2010 - 08.2017
Dental Assistant -
Kaplan College
High School Diploma -
Career Center