Jessica Undilashvili
Lutz,FL
Summary
Disciplined waitress with many years of hands-on experience recognized for exceptional ability to train staff in high-volume dining environments, ensuring productivity and efficiency in task completion. Possess specialized skills in conflict resolution, excel at communication, adaptability, attention to detail, leveraging these soft skills to foster a positive work culture and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Waitress Trainer
Buffalo Wild Wings
Brandon, Florida
03.2022 - 12.2024
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Explained various techniques used in handling large groups of customers efficiently.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Maintained records of training attendance, progress reports, and certification statuses for all server trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Calculated charges, issued table checks, and collected payments from customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Bussed tables as needed during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Performed basic math calculations when computing bills for customers' meals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted in seating guests at tables or booths.
- Greeted customers and provided menus.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Cashier
Buffalo Wild Wings
North Port, Florida
01.2021 - 03.2022
- Welcomed customers, offering assistance.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Counted and balanced cashier drawers.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- signed customers up for rewards program.
- Assisted customers over the phone and in person regarding store operations, product information and order placement.
- Accurately took customers order and safely handled their food following the company’s procedures
- Trained new team members in cash register operation, stock procedures, and customer services.
Cleaning Crew Member
Kristina’s cleaning service
Portland, Oregon
09.2017 - 08.2020
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Completed routine maintenance checks, notifying management of needed repairs.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reduced cleaning time significantly while maintaining company quality standards.
- Created inventory checklists and stocked housekeeping carts.
Education
High School Diploma -
North Port High
North Port, Florida05-2021
Skills
- Order accuracy
- Staff training
- POS operation
- Microsoft office skills
- Conflict resolution
- Inventory management
- Time management
- Effective communication
- Problem solving
- Deadline and detail-oriented
- Strong organizational skills
- Relationship building
- Excellent typing skills
- Adaptability
- Efficient movement
- Constructive feedback
- Coaching and mentoring
- Patience and tact
- Loyal
Timeline
Waitress Trainer
Buffalo Wild Wings
03.2022 - 12.2024
Cashier
Buffalo Wild Wings
01.2021 - 03.2022
Cleaning Crew Member
Kristina’s cleaning service
09.2017 - 08.2020
High School Diploma -
North Port High