Jessica Unterberger
McCallsburg,IA
Summary
Successful Veterinary Technician with significant expertise in anesthesia, surgery and care for animals. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service.
Overview
7
7
years of professional experience
Work History
Vet Technician
Roland Vet Clinic
03.2023 - Current
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Care Team Member and Receptionist
Companion Animal Clinic
11.2020 - 07.2022
- Maintain accurate client records and logs
- Answer multi-line phone system, direct calls and take messages, provide information to callers
- Greet and welcome clients and provide them with a positive first impression
- Calendar management and scheduling for multiple doctors and schedule types
- Daily routine use of billing and invoicing system
- Order and distribute office supplies, receive and sort mail and packages
- Proficient in using office equipment (fax machine, copier, shredder, etc.)
- Feed, groom and weigh animals
- Manage digital and hard copy filing systems
- Clean cages and bathe animals
- Sterilize equipment and clean examination tables and rooms
- Restrain animals during examinations and vaccinations
- Soothe upset or frightened animals
- Administer medication prescribed by Veterinarians
- Advise pet owners about nutrition and healthcare.
- Managed medication administration according to prescribed schedules, ensuring optimal therapeutic outcomes for each patient.
- Monitored vital signs regularly, reporting any significant changes or concerns promptly to appropriate medical personnel for further evaluation.
- Enhanced patient care by providing emotional support and addressing individual needs.
Private Nanny
Family
05.2020 - 11.2020
- Created a safe and stimulating environment for children
- Met with parents each day about activities, issues and developments
- Transported children to and from activities.
Country Inn and Suites Hotel
11.2019 - 05.2020
- Greeted hotel guests, answered questions and concerns
- Operated computer programs for scheduling and reservations and used multi-line phone system
- Completed basic cashier and bookkeeping duties
- Contacted necessary staff to solve problems when challenges arise, ensuring guest comfort
- Worked with Microsoft Office Suite.
Car Detailer
Nevada Automotive
08.2019 - 11.2019
Assistant Teacher
Play and Learn Daycare
07.2018 - 07.2019
- Supervised and monitored the safety of children aged infant to 3 years
- Documented and maintained records of children's routines and daily activities
- Enforced daily programs and managed calendars to ensure that children have enough physical activity, rest, and playtime
- Organized meal times and snacks
- Communicated with parents daily on the progress and instruction of their children.
Kitchen worker
Hy-Vee
04.2017 - 08.2017
- Maintained high standards of customer service during high-volume, fast-paced operations
- Ensured the food preparation areas were clean and sanitized, followed strict hygiene practices
- Organized the kitchen to streamline meal preparation, kept the work flow in order.
Education
Associate Degree of Applied Sciences -
Des Moines Area Community College
08.2024
Massage Therapy -
Professional Cosmetology Institute
07.2018
Veterinary Technician - Veterinary Science
Penn Foster College
Scottsdale, AZ12.2024
Skills
- Resourceful
- Positive attitude
- Flexible
- Adaptable
- Dependable
- Responsible
- Quick learner
- Working knowledge of Microsoft Office
- Experience with various office equipment
- Patient Monitoring
- Surgical Assistance
- Team Communication
- Reception duties
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Vet Technician
Roland Vet Clinic
03.2023 - Current
Care Team Member and Receptionist
Companion Animal Clinic
11.2020 - 07.2022
Private Nanny
Family
05.2020 - 11.2020
Country Inn and Suites Hotel
11.2019 - 05.2020
Car Detailer
Nevada Automotive
08.2019 - 11.2019
Assistant Teacher
Play and Learn Daycare
07.2018 - 07.2019
Kitchen worker
Hy-Vee
04.2017 - 08.2017
Associate Degree of Applied Sciences -
Des Moines Area Community College
Massage Therapy -
Professional Cosmetology Institute
Veterinary Technician - Veterinary Science
Penn Foster College
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