Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Vaccaro

Cortlandt Manor,NY

Summary

Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere

Overview

7
7
years of professional experience

Work History

Front Desk Supervisor

Metro Physical & Aquatic Therapy (formerly Bear Mountain P.T)
09.2022 - Current
  • Supervised front desk operations across 5 locations, ensuring consistency in customer service and administrative procedures.
  • Hired, onboarded, and trained front desk staff, improving team performance across the region.
  • Managed staff schedules, resolved escalated customer concerns, and coordinated with other departments to support business objectives.
  • Monitored performance metrics and conducted regular staff evaluations and coaching sessions.

Front Desk Coordinator

Metro Physical & Aquatic Therapy (formerly Bear Mountain P.T)
09.2022 - 04.2024
  • Manage multi-line phones, scheduling appointments for multiple providers.
  • Maintain patient flow through the office.
  • Collected copays and reconciled collections for end of day procedures.

Physical Therapy Aide/ Receptionist

Bear Mountain Physical Therapy
09.2020 - 09.2022
  • Manage multi-line phones, scheduling appointments for multiple providers.
  • Assist patients in various exercises and modalities.
  • Maintain patient flow through the office.
  • Prepare treatment areas for therapists and patients.
  • Implemented COVID-19 health and sanitization protocols.
  • Collected copays and reconciled collections for end of day procedures.

Residential Advisor

SUNY Oneonta
08.2018 - 09.2019
  • Supervised a residential hall of 50+ students, promoting a safe and inclusive living environment.
  • Mediated conflicts and provided support for students’ academic and personal development.
  • Organized events and programs to foster community engagement and student well-being.
  • Maintained accurate incident reports and collaborated with university staff on housing policies.

Intern – Physical Therapy Assistant

Bear Mountain Physical Therapy
05.2019 - 08.2019
  • Supported physical therapists with patient exercises and therapy routines.
  • Observed patient progress and documented therapy outcomes.
  • Gained hands-on experience in patient care and healthcare operations in a rehabilitation setting.

Education

Bachelor of Science - Biology

SUNY Oneonta
Oneonta, NY
05.2020

Skills

  • Staff Hiring & Training
  • Multi-Location Supervision
  • Customer Service Leadership
  • Scheduling & Workflow Management
  • Conflict Resolution
  • Team Development
  • Healthcare Administration
  • Microsoft Office Suite & Scheduling Software
  • EMR
  • Time management
  • Operations oversight

Timeline

Front Desk Supervisor

Metro Physical & Aquatic Therapy (formerly Bear Mountain P.T)
09.2022 - Current

Front Desk Coordinator

Metro Physical & Aquatic Therapy (formerly Bear Mountain P.T)
09.2022 - 04.2024

Physical Therapy Aide/ Receptionist

Bear Mountain Physical Therapy
09.2020 - 09.2022

Intern – Physical Therapy Assistant

Bear Mountain Physical Therapy
05.2019 - 08.2019

Residential Advisor

SUNY Oneonta
08.2018 - 09.2019

Bachelor of Science - Biology

SUNY Oneonta

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