Jessica Valdez
Whittier,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Eager to contribute to a dynamic team and support organizational goals. Skilled in organization, data entry and management. Proficient in Microsoft office, Excel, and QuickBooks. Devoted to giving great customer service, known for building strong relationships and cultivating partnerships leading to organizational success.
Overview
8
8
years of professional experience
Work History
Case Manager
Telecare Corporation
La Palma, California
07.2022 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Administrative Assistant
Elements for Balance
Buena Park, California
09.2020 - 07.2022
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Responded to customer issues to provide immediate resolution and improve retention.
Sales Representative
Bimbo Bakeries
Montebello, California
05.2017 - 09.2020
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Collaborated with management teams to develop innovative marketing strategies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Education
Associate of Science - Psychology & Sociology
Long Beach City College
Long Beach, CA06-2022
Skills
- Documentation proficiency
- Communication
- Multitasking Abilities
- Crisis Intervention
- Strong interpersonal skills
- Flexibility
- Organizational Skills
- Resourceful
- Problem-Solving
- Leadership
Timeline
Case Manager
Telecare Corporation
07.2022 - Current
Administrative Assistant
Elements for Balance
09.2020 - 07.2022
Sales Representative
Bimbo Bakeries
05.2017 - 09.2020
Associate of Science - Psychology & Sociology
Long Beach City College
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