Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
References
Generic

Jessica Valdez

Pharr

Summary

Focused professional with 4.5 years of experience and a proven knowledge of customer service and sales. Aiming to leverage my skills to successfully fill the role at your company.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Universal Banker

Greater State Bank
02.2025 - 07.2025
  • Developed strong customer relationships through personalized banking solutions and effective communication.
  • Facilitated account openings and closures, ensuring compliance with regulatory requirements.
  • Managed daily cash handling processes, maintaining accuracy and minimizing discrepancies.
  • Conducted thorough financial assessments to recommend appropriate products and services.

Bank Center Operations Specialist

Texas Regional Bank
09.2022 - 12.2024
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Developed and implemented specialized procedures for customer service operations.
  • Managed and resolved incidents according to service agreements.

Chase Private Client Banker

Chase Bank
05.2022 - 09.2022
  • Provided guidance on tax planning strategies that would maximize savings for clients.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Assisted in onboarding new customers by verifying their identity and completing necessary paperwork.

Bank Teller/ Key Holder

INTERNATIONAL BANK OF COMMERCE
12.2017 - 09.2022
  • Record transactions from customers and employees
  • Receiving payments for loans, mortgages, and bills
  • Sell foreign currency such as pesos and euros
  • Balancing the vault and foreign currency.

Cashier/ Trainer

CORNER BAKERY CAFÉ
01.2016 - 01.2018
  • Take orders from customers
  • Maintain cleanliness of cashier area
  • Train new employees to fill the cashier position
  • Adapt to different workstations when needed.

Education

South Texas College
McAllen, TX
05.2018

Skills

  • Problem-solving
  • Attention to detail
  • Reliability
  • Computer knowledge
  • Conflict resolution
  • Customer Relations
  • Customer needs assessment
  • Payment processing

Certification

Substitute Teachers Assistant

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Universal Banker

Greater State Bank
02.2025 - 07.2025

Bank Center Operations Specialist

Texas Regional Bank
09.2022 - 12.2024

Chase Private Client Banker

Chase Bank
05.2022 - 09.2022

Bank Teller/ Key Holder

INTERNATIONAL BANK OF COMMERCE
12.2017 - 09.2022

Cashier/ Trainer

CORNER BAKERY CAFÉ
01.2016 - 01.2018

South Texas College

References

Co-worker Genoveva Jaimes, Paralegal, Law Office of Alejandro Guerra (956)897-5748 – genovevajaimes@gmail.com

Friend Alejandro Guerra, Attorney, Law Office of Alejandro Guerra (956) 533-0713 -

alexguerra.attorney@gmail.com

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