Jessica Valentin
Staten Island,NY
Summary
My goal is to highlight my key skills, including communication, relationship-building, and problem-solving, as well as my professional ambitions focused on generating revenue, exceeding targets, and fostering company growth.
Overview
5
5
years of professional experience
Work History
Case Manager
Project Hospitality
Staten Island, NY
03.2026 - Current
- Assessed client needs and developed personalized case management plans.
- Coordinated services with community resources to ensure comprehensive support.
- Monitored client progress, adjusting interventions based on individual circumstances.
- Advocated for clients' needs within multidisciplinary team meetings to drive outcomes.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Led workshops on tenant rights, responsibilities, and available support services for clients.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
Assistant Manager
Independent Living Ass.
03.2024 - 03.2026
- Supports the Residential Manager in overseeing the day-to-day operations of residential facilities, often for individuals with developmental disabilities.
- Ensuring compliance with agency policies and procedures.
- Increased staff productivity by providing ongoing training and professional development opportunities.
- Assisted in budget development and financial management to optimize resource allocation for maximum benefit to residents.
- Maintained a safe and clean, living environment by enforcing property rules and regulations.
- Managed daily operations for optimal efficiency, ensuring smooth communication between residents, staff, and management.
Sales Representative
Allstate
01.2023 - 01.2024
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Trained and mentored new sales representatives.
Sales Representative
State Farm
01.2021 - 01.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Negotiated contracts with clients and developed relationships with key personnel.
- Create ID cards.
- Participated in public outreach.
- Cross selling.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Associate of Science - Social Science
Cumberland County College
01-2010
Skills
- Multitasking Abilities
- Organizational Skills
- Time Management
- Relationship Building
- Bilingual
- Lead prospecting
- Excellent Communication
- Problem Solving
- Active listening
- Relationship building
Timeline
Case Manager
Project Hospitality
03.2026 - Current
Assistant Manager
Independent Living Ass.
03.2024 - 03.2026
Sales Representative
Allstate
01.2023 - 01.2024
Sales Representative
State Farm
01.2021 - 01.2023
Associate of Science - Social Science
Cumberland County College
LEADERSHIP
As a leader, I tackle daily responsibilities by showcasing adaptability, empathy, resilience, and vision. This includes mentoring individuals for their development, creating innovative solutions, and addressing conflicts.