Jessica VanDyke
Kansas City,KS
Summary
Accomplished Administrative Professional with over a decade of experience in high-level healthcare environments. Specialized in supporting executive leadership, managing complex schedules, and spearheading employee engagement initiatives. Proven ability to transition seamlessly from high-volume front office coordination to high-level executive and operation support.
Overview
18
18
years of professional experience
Work History
Administrative Assistant to the Director
The University of Kansas Health System
Overland Park, KS
11.2019 - Current
- Coordinated schedules for director and leadership, optimizing time management and meeting effectiveness.
- Managed correspondence and communications, ensuring timely responses and maintaining professional relationships.
- Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
- Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, vendors, and clients alike.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
- Assisted in the onboarding process for new employees by coordinating orientation sessions, preparing training materials, and serving as a point of contact during their initial transition into the workplace environment.
- Processed travel expenses and reimbursements for executive team and management group.
- Assisted coworkers and staff members with special tasks on daily basis.
Patient Support Representative
Advent Health Shawnee Mission
Shawnee, KS
10.2014 - 11.2019
- Provided exceptional customer support to patients, addressing inquiries and resolving issues promptly.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Mentored new staff on best practices for patient interaction and data management protocols.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Handled insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
- Contributed to a positive clinic environment by demonstrating excellent teamwork and communication skills among colleagues.
- Managed incoming phone calls efficiently, directing callers to appropriate departments or resolving inquiries onthespot.
- Coordinated referral processes between primary care providers and specialists, ensuring timely access to needed healthcare services for patients.
- Processed medical records requests from other healthcare facilities or legal entities within established timeframes, maintaining compliance standards.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
Customer Service Team Lead
Cabela's
Kansas City, KS
10.2008 - 10.2014
- Led customer service team to enhance overall customer satisfaction and loyalty.
- Trained and mentored new staff on product knowledge and service protocols.
- Resolved complex customer inquiries, ensuring timely and effective issue resolution.
- Coordinated daily team activities to meet operational goals and maintain productivity standards.
- Fostered a positive work environment that encouraged teamwork and employee engagement.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
- Coordinated shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Kansas City Kansas Community College
Kansas City, KSHigh School Diploma -
Sumner Academy of Arts And Sciences
Kansas CitySkills
- Strong organization
- Document preparation
- File management
- Interpersonal relations
- Calendar management
- Expense reporting
- Office administration
- Professional and mature
- Invoice processing
- Payroll
- Travel coordination
- Attention to detail
Timeline
Administrative Assistant to the Director
The University of Kansas Health System
11.2019 - Current
Patient Support Representative
Advent Health Shawnee Mission
10.2014 - 11.2019
Customer Service Team Lead
Cabela's
10.2008 - 10.2014
Kansas City Kansas Community College
High School Diploma -
Sumner Academy of Arts And Sciences