Jessica VanRavenswaay
West Palm Beach,FL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Strive to improve everyday and help the team achieve success as well. Adept at working effectively supervised or unsupervised and quickly mastering new skills all while maintaining a positive mindset throughout the workplace.
Overview
4
4
years of professional experience
Work History
Lead Cake Decorator
Publix Bakery
Loxahatchee Groves, Florida
08.2023 - Current
- Plan and design creative cake decorations to meet customer's specifications.
- Assisted in the production of cakes, cupcakes, cookies, and other desserts.
- Communicating with customers regarding bakery/store items and placing an order
- Training and leading the process of production
- Connecting with and assisting each customer to reach satisfaction
- Planning and managing each day within a timely and effective manner
- Following/exceeding company standard
- Embracing teamwork within my department
- Keeping up with food safety/sanitary procedures
- Ensuring a safe working environment
- Pricing, labeling, and stocking bakery items
- Ensured consistency in product quality across all bakery items produced.
- Answer phone calls, put in orders and handle customer disputes or complaints.
- Provided exceptional customer service, addressing questions and concerns with patience and expertise.
All Purpose Clerk
Carvel Ice Cream Store
Royal Palm Beach , FL
11.2021 - 11.2023
- Processed payments accurately and efficiently using cash registers, credit card machines and POS systems.
- Replenished merchandise shelves as needed to ensure product availability.
- Performed opening and closing procedures according to established guidelines.
- Participated in team meetings to discuss operational issues and brainstorm ideas for improvement.
- Generated sales reports on daily, weekly and monthly basis to track performance.
- Assisted customers with inquiries, orders and complaints in a timely and professional manner.
- Making cakes, ice cream, and novelty items to reach/exceed company standards
- Training and managing the working staff on shift while maintaining quality results
- Preparing and executing plan versus action
- Managing my time to reach maximum productivity
- Ensuring the job is done properly before leaving work
- Maintained cleanliness of store by performing various duties such as sweeping, mopping, dusting
- Following/maintaining food safety guidelines
- Creating a good teamwork environment
- Serving/assisting customers to reach satisfaction
- Communicating with others to review competent within my performance
Plant Nursery Worker
Southern Native Nursery
Loxahatchee Groves, FL
06.2020 - 09.2021
- Assisted customers in selecting plants, flowers, and shrubs for their garden needs.
- Maintained the nursery grounds by watering, weeding, pruning and fertilizing plants.
- Organized the nursery area according to product type for easy customer access.
- Provided advice to customers regarding planting instructions, soil types and care instructions for plants.
- Kept records of plant sales data including prices, quantities sold.
- Handled plants and shrubs with care to avoid damage.
- Prepare seeding and cuttings for production
- Restocking the show area with the quality plants for purchasing
- Assisting and coordinating orders for pick up and or delivery
- Following opening and closing procedures to company expectations
- Provide premier customer service to assist any questions or sales
- Retrieve plants and flowers at customers' requests.
- Connecting with customers to create a professional and positive outlook of the company
Education
High School Diploma -
Worthington High School
West Palm Beach, FL05-2023
Skills
- Food handling safety
- Adaptive and creative
- Manage inventory
- Monitor quality
- Production-driven
- Decorating skills
- Cake personalization
- Professional telephone manner
- Display restocking
- Multitasking Abilities
- Artistic ability
- Team building
- Time management abilities
- Fast problem solver
- Calm and collected
- Premier customer service
- Reliable performance
- Strong willed
- Professionalism
- Detailed and thorough
- Good communication and peer compatibility
- Fast paced worker
- Ability to train others
- Connecting with people around me
- Work with passion
Timeline
Lead Cake Decorator
Publix Bakery
08.2023 - Current
All Purpose Clerk
Carvel Ice Cream Store
11.2021 - 11.2023
Plant Nursery Worker
Southern Native Nursery
06.2020 - 09.2021
High School Diploma -
Worthington High School