Jessica Varela
Zastrow Dentistry
Denver,CO
2
Languages
1
Certification
7
years of professional experience
Friendly and dependable customer service professional with experience assisting customers, managing multiple tasks, and providing excellent service in fast-paced environments. Strong communication and organizational skills with a positive and professional attitude
Work History
Dental Front Office Coordinator
2 Years 4 Months- Verify dental insurance eligibility (Out of network), benefits, and coverage before patient appointments
- Post EOBs and follow up on unpaid or denied claims
- Schedule appointments, manage patient check-in/check-out, and collect outstanding balances
- Maintain accurate patient records and insurance information using practice management software
- Explain insurance benefits, treatment costs, and payment options to patients
- Coordinate with dentists, hygienists, and clinical staff to ensure efficient daily office operations
- Answer multi-line phone calls, assist patients with questions, and provide excellent customer service
- Support front office administrative tasks while maintaining a professional and organized environment
Dog Handler
1 Year 11 Months- Provided personalized care and supervision for dogs in daycare and boarding, ensuring their safety and well-being during group play
- Monitored dog behavior, managed feeding schedules, administered medications, and documented health and eating habits to ensure optimal care
- Assisted with client registration, verified vaccination records, and coordinated temperament evaluations for new dogs to promote safe group interactions
- Managed check-in and check-out for daycare and boarding guests while delivering excellent customer service
Dental Receptionist/Insurance Verification Specialist
2 Years 10 Months- Verified dental insurance eligibility (in-network), benefits, coverage limitations, and patient financial responsibility
- Submitted insurance claims
- Maintained accurate patient insurance information and updated records in the practice management system
- Greeted patients, checked them in and out, collected co-pays and outstanding balances, and scheduled appointments
- Explained insurance benefits and out-of-pocket costs to patients in a clear and professional manner
- Coordinated with dentists, assistants, and front office staff to ensure efficient daily operations and excellent patient service
Education
- General Prerequisites
- General Prerequisites
Skills
HIPAA compliance
Appointment scheduling
Patient registration
Office administration
Microsoft office (Word
Excel
Outlook)
Data entry
Cash handling
Multitasking
Organization
Attention to detail
Team collaboration
Professional phone etiquette
Certification
- CPR certification
Languages
Spanish
Native or Bilingual
English
Timeline
Dental Front Office Coordinator
Zastrow Dentistry
04.2024 - CurrentRead More
Dog Handler
Wanderlust Dog Ranch
05.2022 - 04.2024Read More
Dental Receptionist/Insurance Verification Specialist
Comfort Dental Kids (Now Grin Pediatric Dentistry & Orthodontics)
06.2019 - 04.2022Read More
Community College of Denver
from General Prerequisites
Read More
Colorado Mountain College
from General Prerequisites
Read More