Jessica Vega
Yonkers,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pet Stylist
Posh Paws Grooming
11.2020 - Current
- Deliver outstanding customer service to pet owners by style requests, communicating clearly and honestly, and bringing a positive attitude to work each day
- Provide cosmetic care for pets, being gentle and patient with anxious and difficult animals
- Protect the best interests of our customers and their pets, notifying owners of any concerns, including skin abnormalities, ear infections, ticks, and fleas
- Handle scheduling, and handling invoices and payments.
BDC Service Representative
Yonkers Honda
03.2023 - 07.2023
- Coordinating all incoming requests made through telephone,
- Booking appointments for vehicles that need to be serviced.
- Scheduling appointments and following up with any "no show" customers.
- Acting as a first point of contact for customers.
Pet Stylist
Petsmart
07.2018 - 11.2020
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Groomed 25 dogs per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
Filing Clerk
Cavaco Insurance Agency
08.2015 - 05.2018
- Labeling and updating paper files
- Putting files, digital or paper, into their locations
- Gathering and organizing files and documents
- Answering phone calls and emails
- People skills
- Collaboration talent
- Problem-solving abilities
- Software proficiency
- Photocopying and sending faxes
- Sorting, delivering, picking up and sending mail.
Education
Information Technology- Associates of Arts - Computer And Information Sciences
University of Phoenix
Phoenix, AZ01.2018
High School - Computer Engineering Technology
Riverside High School
Yonkers, NY01.2011
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Organization Skills
- Customer Service
- Attention to Detail
- Customer Communication
- Appointment Scheduling
- Honest and Dependable
- Information Collection and Recording
- Teamwork and Collaboration
Accomplishments
- Documented and resolved issues which led to great results.
- Supervised team of 5 staff members.
Certification
- Digital Multimedia Design Certificate
- Dog Grooming Certification
- CPR Certified
Languages
English
Full Professional
Spanish
Limited Working
Timeline
BDC Service Representative
Yonkers Honda
03.2023 - 07.2023
Pet Stylist
Posh Paws Grooming
11.2020 - Current
Pet Stylist
Petsmart
07.2018 - 11.2020
Filing Clerk
Cavaco Insurance Agency
08.2015 - 05.2018
Information Technology- Associates of Arts - Computer And Information Sciences
University of Phoenix
High School - Computer Engineering Technology
Riverside High School
- Digital Multimedia Design Certificate
- Dog Grooming Certification
- CPR Certified
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