Jessica Vega
Tucson,Arizona
Summary
Top level customer service expert with 4 years experience in a fast-paced setting, skilled in order accuracy, upselling, and customer service. Consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. Looking to continue to enhance my customer service skills within your company while also contributing to your company’s success.
Overview
4
4
years of professional experience
Work History
Server
BJ’s Restaurant & Brew House
01.2023 - Current
- Maintained excellent customer service in a fast-paced environment
- Greet customers and offer seating options
- Provide menu and recommend food and drink options
- Optimize service quality by actively listening and responding to customer requests
- Accurately record orders on POS system
- Offer upsell suggestions and ideas for appetizers, meals, beverages, and desserts
- Promptly serve food orders and various hot and cold beverages to customers
- Handling/processing payments and providing change accurately.
- Reconciled cash in tills
- Stocked/restocked beverages, garnishes, and glassware and dinner plates as needed
- Closely follow all food safety and sanitation guidelines
Takeout Specialist
BJ’s Restaurant & Brew House
08.2022 - Current
- Providing excellent customer service
- Assisting customers with their takeout orders either in person or over the phone
- Packaging food orders accurately
- Labeling orders and ensuring orders are presented well
- Processing payments
Hostess
BJ’s Restaurant & Brew House
06.2021 - Current
- Greeted and escorted customers to their table as soon as seating was available
- Maintained excellent customer service in a fast-paced environment
- Organized table plans and booking reservations
- Managed and coordinated seating rotation
- Answered and directed phone calls as needed
- Monitor dining room for proper cleanliness and supply levels
Education
Diploma - General Studies
Desert View High School
Tucson, ArizonaSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
Timeline
Server
BJ’s Restaurant & Brew House
01.2023 - Current
Takeout Specialist
BJ’s Restaurant & Brew House
08.2022 - Current
Hostess
BJ’s Restaurant & Brew House
06.2021 - Current
Diploma - General Studies
Desert View High School
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