Open To Work
Jessica Alexandra Vega
San Diego
Summary
Dynamic hospitality professional with proven experience delivering exceptional guest experiences. Skilled at leading front desk operations, resolving guest concerns, and supporting smooth hotel functions. Bilingual in Spanish and English, with a strong ability to train and guide teams while maintaining brand standards. Passionate about creating memorable stays and driving guest satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Hilton San Diego Gaslamp Quarter
San Diego
06.2024 - Current
- Supervise daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Lead and train front desk associates, promoting excellence in customer service and adherence to standards.
- Resolve guest concerns promptly and professionally, boosting overall satisfaction and loyalty.
- Manage scheduling, shift coverage, and performance reviews to ensure efficient staffing.
- Coordinate with housekeeping, maintenance and sales teams to maintain guest-ready facilities.
- Monitor cash handling, billing accuracy, and compliance with hotel policies.
- Assist management with reporting, inventory, and administrative support.
Front Desk Agent
Hilton San Diego Gaslamp Quarter
San Diego
- Handled guest check-ins and verified reservation details to ensure a smooth arrival experience.
- Engaged with guests during their stay and at check-out to resolve concerns and enhance satisfaction.
- Provided tailored recommendations for local attractions and dining options.
- Responded to complaints in a timely manner, offering solutions and compensation when appropriate.
- Managed lobby market inventory and balanced the house during oversold scenarios.
- Conducted call-arounds to nearby hotels when arranging guest relocations.
- Processed payments for guests and groups, including advance purchases and cancellations.
- Created and maintained guest billing profiles in the hotel system.
- Reviewed CRM reports to personalize guest experiences with notes for celebrations and preferences.
Education
Chula Vista High School
Chula Vista, CASkills
- New Hire Training
- Team Leadership
- Guest Relations
- Conflict Resolution
- Reservations
- Front Desk Operations
- Cash Handling
- Billing Accuracy
- Microsoft Office
- CRM Systems
- OnQ
- HotSos, Excel, Word
Languages
Spanish
Native/ Bilingual
A1
English
Native/ Bilingual
A1
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$28/hr - $1000/hrTimeline
Front Desk Supervisor
Hilton San Diego Gaslamp Quarter
06.2024 - Current
Front Desk Agent
Hilton San Diego Gaslamp Quarter
Chula Vista High School