Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Velazquez

Elkton,MD

Summary

I am a recent university graduate with over six years of experience in a combination of professional management, hospital settings, food service, reception, and retail roles. In addition to over 500 hours of volunteering in nutrition clinics and working in clinical and laboratory settings throughout my undergraduate degree, I believe that I possess the skills, tools, knowledge, and ability to perform any tasks required diligently.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Fremont Christian High School
Fremont, CA
08.2019 - 08.2023
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted with special projects assigned by management when required.
  • Verified visitors' identification before allowing access to the building.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Served visitors by greeting, welcoming, and directing to appropriate personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Sports Performance Nutrition Center

University of Delaware
Newark, Delaware
08.2022 - 04.2023
  • Compile and oversee nutrition fueling items for the University of Delaware's Athletic teams.
  • Monitor and manage productivity to achieve targeted goals and other financial and operational objectives
  • Maintain healthy, proactive relationships with all team members, achieving productivity and quality targets and organizational objectives
  • Delegate tasks to volunteers and employees
  • Work with dieticians to ensure all fueling orders are created on time and correctly.
  • Attended regular weekly meetings with staff to discuss progress and identify areas of improvement.

DIETARY AIDE

Union Hospital-Christiana Care
Elkton, Maryland
11.2021 - 04.2022
  • Inspected meals served for conformance to prescribed diets and for standards of palatability and appearance
  • Cleaned food stations and washed dishes, cooking implements and silverware
  • Helped maintain kitchen equipment and appliances by following routine cleaning regimen
  • Prepared hot and cold food, following instructions and to safety and health standards
  • Assisted patients with selecting foods from menus based on dietary orders
  • Established and maintained safe, friendly atmosphere for residents and guests
  • Delivered dishes and trays at designated times with fresh food.

Volunteer Clerical Assistant

University Of Delaware
Newark, CA
09.2021 - 12.2021
  • Volunteered for a semester at the Nutrition Clinic at STAR.
  • Was responsible for the input and data entry of 24-hr dietary recalls at the nutrition clinic
  • Compiled and organized reports for the Dietitians
  • Served as the secretary at the front desk of the Nutrition Clinic to direct patients for their appointments.

ORDER PICK-UP CUSTOMER SERVICE PROVIDER

Nordstrom
San Jose, CA
06.2021 - 08.2021
  • Served as a Temporary hire for the Nordstrom anniversary sale, responsibilities included Managed returns and order cancellations
  • Searched for and Provided customers with alterations and online order items
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
  • Recommended products and services to members and educated customers about relevant offerings
  • Routed inquiries or escalated calls outside area of expertise to appropriate department or employee
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently
  • Utilized systems such as Zebra Mobiles to help customers.

Education

BACHELOR OF SCIENCE - DIETETICS/NUTRITION -

University of Delaware
San Diego, CA
05-2024

Skills

  • Medical Terminology
  • Bed-side/customer service experience
  • Professional
  • Team player
  • Management experience
  • ServSafe Certified
  • CPR Certified
  • BLS Certification in progress

Certification

  • ServSafe Certified
  • CPR Certified

Timeline

Sports Performance Nutrition Center

University of Delaware
08.2022 - 04.2023

DIETARY AIDE

Union Hospital-Christiana Care
11.2021 - 04.2022

Volunteer Clerical Assistant

University Of Delaware
09.2021 - 12.2021

ORDER PICK-UP CUSTOMER SERVICE PROVIDER

Nordstrom
06.2021 - 08.2021

Receptionist

Fremont Christian High School
08.2019 - 08.2023

BACHELOR OF SCIENCE - DIETETICS/NUTRITION -

University of Delaware

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