Jessica Velez
Miami,FL
Summary
Dependable satisfaction driven individual with an adaptable approach to handling high-volume environments. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
14
14
years of professional experience
Work History
Food and Beverage Team Leader
The Moxy Wynwood
Miami, FL
10.2024 - Current
- Supervised daily bar operations, ensuring efficiency, quality service, and adherence to company standards.
- Trained and mentored new bartenders, providing guidance on cocktail preparation, customer service, and safety protocols.
- Managed inventory levels, conducted regular stock audits, and placed supply orders to maintain a well-stocked bar.
- Coordinated bar activations, crafted unique cocktails, and led promotional events to boost customer engagement and sales.
- Ensured cleanliness and organization of the bar area, maintaining strict compliance with health and safety regulations.
- Created and implemented customized drink menus for special events and seasonal promotions, increasing guest satisfaction and sales.
- Scheduled staff tasks, and ensured smooth operations during peak hours while maintaining a positive work environment.
- Delivered exceptional guest service by engaging with customers, offering recommendations, and resolving any concerns promptly.
Bartender
Elior North America
MIAMI, FL
02.2023 - Current
- Bartender in Adrienne Arsht Center.
- Mixed and served alcoholic and non-alcoholic drinks for guests by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Created unique cocktails for special events. Ex. during Wicked musical created three very different cocktails that were all green or turned green.
- Crafted in-house made syrups, tinctures and specialty bar ingredients.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with guests to provide enjoyable bar experience.
Bartender
1 Hotel South Beach
Miami Beach, FL
10.2023 - 02.2025
- Greeted each guest promptly in a sincerely warm, friendly manner, using the guest's name.
- Presented menu, answered questions, recommended food and drinks based on preference, pairings, and special promotions.
- Anticipated and addressed guests needs, thanked guests with genuine appreciation.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Always willing to help other outlets when short staffed. Bartended in every outlet at 1 Hotel South Beach.
Bar Attendant
Miami Beach EDITION
Miami Beach, FL
02.2023 - 03.2024
- Greeted guests with friendliness and professionalism.
- Ordered and maintained inventory of bar products and ingredients (liquor, beer, soft drinks and garnishes).
- Crafted in-house made syrups, tinctures and specialty bar ingredients.
- Prepared new garnishes, juices and other perishables daily.
- Prepared specialty drinks to support servers.
- Created unique cocktails for special events.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure guests received high-quality service.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Took initiative in creating pop up events like Spiked coconut stand to increase revenue.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold guests from shelf to premium brands to help boost sales.
- Assisted in creating amenity drinks for hotel guests.
Bartender
Flanigan's Seafood Bar and Grill
Miami, FL
07.2020 - 02.2023
- Provided bar patrons with superior service in high volume situations.
- Made all alcoholic beverages for bar guests as well as guests throughout the dining room via service bar.
- Checked identification of guests to verify age requirements for purchase of alcohol always following ServSafe guidelines.
- Stocked bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, straws and fruit garnishes.
- Collected guests payments (credit cards, cash, or gift cards), ensured transactions were correct using POS efficiently and delivered correct change to guests in a timely manner.
- Performed shift changes, opening/closing duties, assigned sidework every shift.
- Maintained a neat and clean, properly stocked bar at all times.
- Followed all company safety and sanitation policies and procedural training.
Bartender
Spectra Ovations
Miami, FL
02.2016 - 09.2021
- Bartender in Adrienne Arsht Center.
- Prepared drink orders for guests according to specified recipes using measuring systems.
- Completed day to day cleaning operations meticulously and usually beyond standards set.
- Maintained bar, kitchen prep areas, catering supplies, and made sure all tables and chairs were clean.
- Maintained communication and worked alongside Food and Beverage
Manager. - Assisted VIP theatre donors during performances and special events.
- Used Breadcrumb point of sale system.
- Followed and exceeded Standard Operating Procedures.
- Completed shift start up and breakdown checklist.
- Checked guest identification and confirmed it met the legal drinking age.
- Restocked and replenished bar inventory and supplies.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Retail Sales Manager
T-Mobile
Ft. Lauderdale, FL
05.2011 - 02.2016
- Created an environment that is passionate about customer service.
- Planed, Prepared, and Executed a monthly business plan.
- Responsible for interviewing, hiring, scheduling, and management of team.
- Cultivated a health, fitness, and nutrition culture.
- Received shipment and managed inventory Daily.
- Executed and maintained operational, promotional, and visual merchandise standards and initiatives.
- Built character, recognized, and praised success of associates.
- Fostered long-term customer relationships.
- Managed expenses within budget.
Education
Hospitality And Tourism Management Certificate
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
G. Holmes Braddock Senior High School
Miami, FLSkills
- Forbes Trained
- ServSafe Food and Alcohol certified
- TIPS certified
- F&B Employee of the 2nd Quarter - 1 Hotel South Beach
- Highly reliable and extremely adaptable
- Engaging personality
- Constantly anticipates guest needs
- Bilingual
- Continuously able to multitask and Prioritize workflow efficiently
- Team Player
- Familiar with several Point of Sale Systems
- Fast learner
- Service-Oriented Mindset
references
Furnished upon request
Timeline
Food and Beverage Team Leader
The Moxy Wynwood
10.2024 - Current
Bartender
1 Hotel South Beach
10.2023 - 02.2025
Bartender
Elior North America
02.2023 - Current
Bar Attendant
Miami Beach EDITION
02.2023 - 03.2024
Bartender
Flanigan's Seafood Bar and Grill
07.2020 - 02.2023
Bartender
Spectra Ovations
02.2016 - 09.2021
Retail Sales Manager
T-Mobile
05.2011 - 02.2016
Hospitality And Tourism Management Certificate
Florida Atlantic University
High School Diploma -
G. Holmes Braddock Senior High School