Jessica Ventura
Pittsburg,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Key holder
Bath and Body Works
09.2022 - Current
- As a key holder my position requires me to wait for our shipment early morning input how much received and make sure to give clear instruction to the associate that is assisting that day on what can and what can't go out on the floor
- Counting the registers making sure the store is looking good for when the stores opens
- Reading emails and checking for any updates and setting up new product out on the sales floor leaving the backroom nice and organized for the next day
- If there isn't enough time to put all the product out on my shift making everything clear for when next key holder comes in they know what is going on
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Improved overall store organization by consistently implementing proper merchandise stocking techniques.
Call center representative
Wells Fargo
10.2020 - 03.2021
- As a call center representative I help the customers with their express send transactions as far as making transactions or also if they are having issues with the beneficiary's not being able to receive the money due to a issue in the transit of the transaction going threw
- I receive calls in either Spanish or English but all the information obtained needs to be inputed in the system in English
- Have to make the notes very clear so the next person understands exactly what is going on
- There is a lot of information that we need receive from the customer in order to be able to go into the customer account so its all very confidential and therefore we protect the customers information and take the safety pro cautions when it comes to the customers
- In this position I would also have to call other countries communicate with the banks that the customers are sending the funds to and having to troubleshoot why their money wasn't going threw and how to fix it
Sales Associate
Gap
06.2018 - 02.2020
- As a sales associate I work the sales floor and I am normally on the cash register helping customers with returns and purchases at Gap we are very big with loyalty so if a customer isn't signed up with our rewards I encourage them to sign up for our rewards program
- I let them know the benefits of the credit card to get a better discount so they could get a discount if they are approved and then every time they use their credit card get a discount on top of the discount that the store already has
- Some days I also do shipment which we receive our merchandise and open up boxes put on a bakers rack and take out to the floor and restock everything that we received in our shipment if it doesn't fit I back stock the items
- I have to sometimes to ship from store which means online orders get them ready for when ups arrives the orders are ready so customers receive on time
- We also have some customers that have complains so I try to help them the best I can before I even bother my manager
Supervisor
Round Table Pizza
06.2014 - 06.2018
- My responsibilities for my position consisted of opening the store making sure that all the night time supervisor took care of all the duties which consist of counting the cash register cleaning, and that all the food that needs to be put has properly put away
- Then counting the cash registers and making sure that has sufficient change in each cash registers and then inputting the information into the system so when the manager checks it the amounts will be accurate
- We did use a lot of word excel to input the information
- I would have to sometimes put in the food order of all the items that were needed in the restaurant
- I had to answer calls and take customers orders and put them in the computer and make sure that it was properly made for when it went out on delivery or when the customer came to pick it up it would be correct
Education
High School Diploma -
Pittsburg High School
Pittsburg, CA06.2013
Veterinarian Assisting -
Penn Foster College
Scottsdale, AZSkills
- Bilingual able to speak both Spanish and English
- Fast learner
- Customer service
- Inventory monitoring
Timeline
Key holder
Bath and Body Works
09.2022 - Current
Call center representative
Wells Fargo
10.2020 - 03.2021
Sales Associate
Gap
06.2018 - 02.2020
Supervisor
Round Table Pizza
06.2014 - 06.2018
Veterinarian Assisting -
Penn Foster College
High School Diploma -
Pittsburg High School