Jessica Vierra
Truckee,California
Summary
Dynamic professional with a proven track record in enhancing customer loyalty at Petco through expert pet care advice and personalized service. Excelled in team collaboration and maintaining high cleanliness standards at Park Centre Animal Hospital. Skilled in customer service and cleaning techniques, adept at fostering positive experiences and achieving sales goals through excellent interpersonal skills. Extreme love and care for animals and their well-being. Providing outstanding knowledge to those interested in adopting specific species/breeds.
Overview
5
5
years of professional experience
Work History
Sales Associate
Petco
01.2023 - 07.2023
- Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
- Contributed to a positive team atmosphere by working collaboratively with coworkers to complete tasks efficiently and maintain a well-organized store.
- Provided personalized service to customers by recommending products tailored to their individual pet''s needs, leading to increased customer loyalty.
- Assisted customers in finding the perfect pet for their needs by sharing expert knowledge about various breeds, species, and temperaments.
- Addressed customer concerns regarding pet health or behavior issues with empathy, offering solutions based on personal expertise in animal care.
Intern
Park Centre Animal Hospital
01.2022 - 06.2023
- Contributed consistently towards maintaining high standards of cleanliness throughout the clinic premises.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Teamed with other veterinarians in large mixed practice to deliver care services.
- Maintained detailed diagnosis and treatment records for future reference.
Volunteer
Oakland SPCA
01.2018 - 03.2020
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Fed animals according to feeding times and dietary restrictions.
Front Desk Receptionist
Jerry's Tire And Auto
01.2020 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Associate of Science - Animal Health And Behavior
Truckee Meadows Community College
Reno, NV05.2026
High School Diploma -
Alameda Highschool
Alameda06.2023
Skills
- Customer service
- Cleaning techniques
- Point of sale operation
- Multi-tasking strength
- Excellent people skills
- Retail merchandising expertise
- Contact follow-up
- Service-oriented
- Strong communication and interpersonal skills
- Goal driven
- Sales floor organization
- Staff support
- Teamwork
Timeline
Sales Associate
Petco
01.2023 - 07.2023
Intern
Park Centre Animal Hospital
01.2022 - 06.2023
Front Desk Receptionist
Jerry's Tire And Auto
01.2020 - 05.2022
Volunteer
Oakland SPCA
01.2018 - 03.2020
Associate of Science - Animal Health And Behavior
Truckee Meadows Community College
High School Diploma -
Alameda Highschool
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