Jessica Villarreal
Albuquerque,NM
Summary
Certified peer support specialist with expertise in mental health and substance abuse recovery. Proven experience in delivering empathetic support, facilitating group sessions, and implementing wellness strategies. Strong skills in active listening, empathy, resilience building, and crisis intervention. Achievements include significant improvements in client well-being through tailored care plans and effective coping mechanism reinforcement.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Intake coordinator/Medical front desk
Duke city toolbox
Albuquerque, NM
03.2025 - Current
- Coordinated patient intake processes for efficient service delivery at healthcare facility.
- Assisted patients with insurance verification and eligibility requirements during intake.
- Implemented new protocols to enhance intake procedures and improve patient experience.
- Managed appointment scheduling and maintained accurate patient records electronically.
- Trained new team members on intake procedures and software systems used in operations.
- Facilitated communication between patients and providers to address concerns or questions promptly.
- Monitored compliance with privacy regulations during patient information collection processes.
- Maintained accurate records of client intakes in electronic database system.
Lead Medical assistant
New Mexico urgent care
Albuquerque, NM
04.2022 - 02.2025
- Supervises daily operations in fast-paced urgent care environment.
- Supervised and trained medical staff on patient intake, examinations, and treatments to ensure adherence to clinic protocols.
- Trains and mentors new medical assistants on clinic procedures.
- Assists healthcare providers during patient examinations and procedures.
- Coordinates patient flow to maximize efficiency in the clinic.
- Communicates effectively with patients regarding their care and instructions.
- Collaborated with healthcare team members to coordinate comprehensive care for each patient.
Office manager
Juntos Podemos ll
Albuquerque, NM
06.2019 - 12.2021
- Supervised office staff, ensuring adherence to operational standards and effective performance.
- Managed billing and accounts receivable for case management, ensuring timely support for clients seeking employment, health insurance, and housing assistance.
- Conducted intakes and processed payroll for probation, parole, and CYFD reporting, facilitating accurate and efficient compliance with legal requirements.
- Handled audits to ensure compliance with regulatory requirements, contributing to operational integrity and client trust.
- Screened incoming calls, addressed inquiries, and provided information to clients.
- Processed cash payments accurately for transactions, ensuring proper record-keeping. and managed financial transactions accurately.
- Ensured clients adhered to treatment plans through regular check-ins and support.
- Assisted with urinalysis testing to monitor compliance with treatment protocols.
Nursing Assistant/Front Desk/Billing
Beehive Homes Hospice Care
03.2006 - 01.2010
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Provided companionship to patients and monitored their emotional well-being.
- Participated in training programs to enhance caregiving skills and knowledge.
- Demonstrated respect and regard for the dignity of patients, families and fellow employees to promote professional, responsible, and courteous environment.
- Managed billing processes and facilitated effective phone communications to support patient inquiries.
- Welcomed visitors at front desk to create a friendly atmosphere. and ensured a welcoming atmosphere.
- Created and modified charts for clients to track progress.
- Assisted with administrative tasks, including copying, faxing, and mail distribution, to streamline office operations.
Education
Certified Peer support specialist (CPSW) -
OPRE
Albuquerque, NM05-2026
Medical assistant (Trade school) -
Brookline college
Albuquerque, NM05-2011
High school diploma or GED -
YDI
Albuquerque, NM08-2005
Skills
- Client intake processing
- Health insurance verification
- Appointment scheduling
- Compliance monitoring
- Clinical charting
- Office administration
- Quality assurance
- Problem resolution
- Risk assessment
- trauma informed care
- Patient communication
- deescalation training
- motivational interviewing
- Staff training
- Confidentiality
Certification
- Driver's License
- Certified Medical Assistant
- First Aid Certification
- CPR Certification
- CARF
- CPSW
Languages
- English
- spanish
professional refrences
- Angel Lovato 843-822-1575
- Antoinette Gonzales 505-303-2815
- Scottie Owens 505-457-5108
Timeline
Intake coordinator/Medical front desk
Duke city toolbox
03.2025 - Current
Lead Medical assistant
New Mexico urgent care
04.2022 - 02.2025
Office manager
Juntos Podemos ll
06.2019 - 12.2021
Nursing Assistant/Front Desk/Billing
Beehive Homes Hospice Care
03.2006 - 01.2010
Certified Peer support specialist (CPSW) -
OPRE
Medical assistant (Trade school) -
Brookline college
High school diploma or GED -
YDI