Paulette Victor
Summary
Experienced Team Lead with a demonstrated history of working in fast paced front-facing office settings. Skilled in, research with. strong information technology skills. A reputation with management for being dependable and exceeding expectations. A versatile individual with the ability to apply knowledge and experience from different perspectives.
Overview
12
12
years of professional experience
Work History
Front-desk receptionist
Allied Universal Security Services
01.2016 - Current
- Hired as temporary security contractor to secure HSBC Bank’s physical and intellectual property during extensive workspace renovations, transitioned to front desk receptionist.
- Registered HSBC employees, contractors, and guests, managing pre-registration for groups exceeding 100 in bank’s visitor service management software Passage Point.
- Verified proof of Covid-19 vaccination from employees, guests, and contractors at bank entrances.
- Ensure contractors insurance and liability forms are valid and on file with the bank’s vendor services management system Work-Speed.
- Managed maintenance and service tickets for bank’s building service vendor JLL, ensuring timely resolution of issues.
- Perform scheduling and payroll activities.
Intake Specialist
Allied Universal Security Services
Harlem
01.2014 - 01.2016
- Served dual role at Beth Israel outpatient drug treatment facility in Harlem, NY.
- One function was as security staff supervisor, but my primary role was an intake specialist.
- Checked in 300 patients daily, inserting and verifying notes for CASAC’s in clinic's patient management system Avatar.
- I implemented a system to reduce patient intake time and subsequently reduce the facility’s staff overtime by 12 hours weekly.
- Managed the processing of patient data for urine analysis in Avatar.
- Created staff assignment schedules to optimize security operations.
Education
G.E.D -
New York State Department Education
Brooklyn, NY 02.2006 - 05.2006
Skills
- Reception management
- Front desk operations
- Visitor coordination
- Client intake processing
- Appointment confirmation
- Telephone communication
- Call management
- Customer Service
- Customer relations
- Customer engagement
- Telephone etiquette
- Document management
- Record management
- Scheduling
- Attention To Detail
- Multitasking
- Time management
- Works under pressure
- Prioritizing
- Team collaboration
- Problem-Solving
- Critical thinking
- Access control
- Administrative support
- Visitor registration
- Inventory management
- Record management
Timeline
Front-desk receptionist
Allied Universal Security Services
01.2016 - Current
Intake Specialist
Allied Universal Security Services
01.2014 - 01.2016
G.E.D -
New York State Department Education
02.2006 - 05.2006