Jessica Visaya
Seattle,WA
Summary
I have worked in the customer service industry for years efficiently all while making sure they are satisfied. Skilled in working as a team, optimizing workflows, and resolving customer issues with professionalism. I have strong communication skills and am very organized. I want to continue to learn. Once trained I am a self motivator and hard worker and would love to join your team.
Overview
18
18
years of professional experience
Work History
Barista Shift Supervisor
QFC
Seattle, WA
03.2008 - Current
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
Dispatcher
Autotrimseattle
Tukwila, WA
03.2006 - 03.2008
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Education
High School Diploma -
Chief Sealth International High School
Seattle, WA06.2004
Skills
Highly organized
Quick learner
Good communicator
Timeline
Barista Shift Supervisor
QFC
03.2008 - Current
Dispatcher
Autotrimseattle
03.2006 - 03.2008
High School Diploma -
Chief Sealth International High School