Jessica Walley
Hollis,ME
Summary
Skilled, reliable, dependable team player with a strong background in Customer Service and busy environments. Always ready to go above and beyond basic assignments. Quick learn with good computer abilities. Organized and motivated to continue to learn and grow as a professional.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Accounts Receivable Specialist
Wex
South Portland , ME
09.2020 - Current
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reconciled account information and reported figures.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Dispatcher/Billing
New England Truck Center
Exeter, NH
01.2020 - 07.2021
- Answer incoming calls and being the initial voice of the company.
- Dispatch trucks and drivers based on real time calls for roadside assistance, towing, and hauling while taking into consideration many variables.
- Create and complete incoming calls and document details and billing information in management system.
- Troubleshoot any potential logistical issues that may arise.
- Email, follow-up and follow through on customer requests.
- Handle money and billing.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Processed and printed invoices.
Emergency Dispatcher
Manchester NH Fire Department
Manchester, NH
10.2012 - 01.2020
- Responsible for answering multiple phone lines and multiple radio channels while maintaining a calm demeanor, professionalism, attention to detail while obtaining all pertinent information from caller, enter information to the Intergraph CAD system and dispatch all information to appropriate apparatus.
- Accurately prioritize calls based on level of urgency.
- Comply to confidentiality standards of department.
- Execute various office tasks.
- Emergency Medical and Fire Dispatch certified.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented all details in system.
Emergency Dispatcher
Portsmouth NH Police Department
Portsmouth, NH
09.2009 - 01.2013
- Responsible for answering multiple business and emergecy phone lines and multiple radio channels while maintaining a calm demeanor, professionalism, attention to detail while obtaining all pertinent information from caller, enter information to the IMC system, dispatch all information to appropriate apparatus.
- Accurately prioritize calls based on level of urgency.
- Enter data into the State Police computer system.
- Comply to confidentiality standards of department.
- Execute various office tasks.
- Emergency Medical and Fire Dispatch certified.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Emergency Dispatcher
Somersworth NH Police Department
Somersworth, NH
01.2008 - 09.2009
- Responsible for answering multiple phone business and emergency lines and multiple radio channels while maintaining a calm demeanor, professionalism, attention to detail while obtaining all pertinent information from caller, enter information to the IMC system and dispatch all information to appropriate apparatus.
- Accurately prioritize calls based on level of urgency.
- Enter data into the State Police computer system.
- Comply to confidentiality standards of department.
- Execute various office tasks.
- Emergency Medical and Fire Dispatch certified.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Education
High School Diploma -
Nashua High School South
Nashua, NH 08.2001 - 06.2005
Liberal Arts And General Studies
Manchester Community Technical College
Manchester, NHSkills
Accurate payment posting
Payment processing
Account Reconciliation
Team Bonding
Customer service
Multi-line phone proficiency
Multitasking abilities
Computer skills
Planning and Coordination
Troubleshooting
Timeline
Accounts Receivable Specialist
Wex
09.2020 - Current
Dispatcher/Billing
New England Truck Center
01.2020 - 07.2021
Emergency Dispatcher
Manchester NH Fire Department
10.2012 - 01.2020
Emergency Dispatcher
Portsmouth NH Police Department
09.2009 - 01.2013
Emergency Dispatcher
Somersworth NH Police Department
01.2008 - 09.2009
High School Diploma -
Nashua High School South
08.2001 - 06.2005
Liberal Arts And General Studies
Manchester Community Technical College