Jessica Walls
Murrells Inlet,SC
Summary
Driven professional with successful sales background. Offers dynamic conflict resolution and problem-solving skills. Successfully handles challenges and takes on new tasks. Currently an industrious Bartender with broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations.
Overview
10
10
years of professional experience
Work History
Bartender
Frank's & Frank's Outback Restaurant
Pawleys Island, SC
06.2018 - Current
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Owner/ Operator
The Local Grind Coffeehouse
Murrells Inlet, SC
04.2014 - 04.2018
- Managed daily cafe operations, including scheduling staff and monitoring inventory.
- Developed innovative strategies to increase customer satisfaction and loyalty.
- Created marketing campaigns to promote products and services offered in the café.
- Trained new employees on proper food preparation techniques, portion control, cash handling procedures, and other operational tasks.
- Supervised baristas to ensure that they are providing quality drinks while adhering to company standards.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Developed successful marketing plans to increase sales and profits while managing costs.
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Hooksett, NHSkills
- Outstanding Customer Service
- Customer Service
- Handling Difficult Customers
- Clear And Effective Communication
- Hospitality Service Expertise
- Marketing And Sales Experience
- Engaging Personality
Timeline
Bartender
Frank's & Frank's Outback Restaurant
06.2018 - Current
Owner/ Operator
The Local Grind Coffeehouse
04.2014 - 04.2018
Bachelor of Science - Environmental Science
Southern New Hampshire University
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