Jessica Walton
Athens,United States
Summary
Dedicated Customer Service and Medical Front Office Administration professional with expertise in team leadership and employee engagement. Skilled in training, monitoring, and enhancing performance through effective morale-building strategies. Committed to fostering a collaborative environment that motivates staff and drives results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Administrative
St Mary's Athens Internal Medicine
06.2024 - Current
- Welcomed patients and visitors with a friendly demeanor to enhance their experience.
- Greeted patients and visitors professionally.
- Answered and managed thirty incoming calls to ensure timely support for patients.
- Assisted patients in completing initial paperwork to ensure accurate information.
- Managed patient appointments, including records.
- Verifying insurance information: Confirmed patient insurance eligibility and benefits before appointments
- Collected co-pays and processed payments to facilitate smooth financial transactions.
- Organized and maintained medical files and records (EHR) for efficient access and compliance.
- Performed various clerical tasks such as faxing and scanning documents to support office operations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently to complete all tasks within deadlines.
Medical Front Office Coordinator
Qual Derm Dermatology
03.2019 - 06.2024
- Examined insurance records alongside demographic data and verified insurance.
- Scheduled and organized appointment times.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Enhanced patient satisfaction through prompt responses to inquiries, correct appointment scheduling, and clear communication of policies.
- Collaborated with medical staff to coordinate patient flow and ensure prompt access to care.
- Developed and supported positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
- Managed high call volumes managed thirty or more calls with professionalism and efficiency, addressing patient concerns and directing calls as proper.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective people skills.
- Provided exceptional customer service while managing sensitive personal information following privacy policies.
Medical Office Assistant- Unit Secretary (Referral Coordinator/ Scheduler)
Doctors Hospital
04.2016 - 02.2019
- Enhanced patient care with prompt and correct data entry of medical histories, prescriptions, and lab results.
- Contributed to a positive work environment by keeping organized files and easing clear communication between staff members.
- Helped physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Coordinated successfully with healthcare providers to ensure prompt delivery of test results and prescription refills for patients.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Collaborated effectively with interdisciplinary teams to improve patient care plans based on individual needs and preferences.
- Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Medical Receptionist Check Out- PRN (Referral Coordinator/ Scheduler)
Athens Orthopedic Clinic
11.2015 - 06.2016
- Managed patient scheduling, check-in, check-out, and payment processes to ensure seamless operations.
- Scheduled appointments, managed records, and kept accounts.
- Improved appointment punctuality by proactively informing providers of patient schedules.
- Analyzed alignment between scheduled times and patient arrivals and reminded providers of service delays.
- Provided warm reception for patients and visitors through direct interaction and calls.
- Enhanced patient comfort by recognizing and alleviating patients' questions and keeping the reception area.
- Protects patients' rights by keeping confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Oversaw fast-paced front desk operations and guests' needs at a busy.
- Answered customer telephone calls promptly and appropriately.
- Operated multi-line phone system efficiently to handle incoming calls.
- Verified patient insurance, demographic, and health history for accuracy and currency.
- Organized paperwork such as charts and reports for office and patient needs.
Office Manager
Five Star Healthcare
11.2011 - 11.2015
- Conducted verification of intake information for patients.
- Executed comprehensive evaluations of client documentation and quarterly assessments.
- Managed bookings to ensure seamless operation and reduced conflicts.
- Optimized case management communication strategies.
- Managed document renewals for licenses, CPR, TB, and other certifications.
- Processed co-payments accurately and ensured compliance.
- Manage distribution of internal communications throughout company.
- Reviewed and corrected discrepancies in billing for patient services and cost shares.
- Utilized analytical skills to deconstruct issues and evaluate responses and make decisions.
- Managed budget oversight with diligent expense tracking, recommending opportunities for cost savings.
- Created and circulated employee work schedules based on requirements.
- Engaged in collaborative discussions with healthcare providers about treatment. Plans for patients.
- Communicated with patients, ensuring that medical information kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching, and patient.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Hired, onboarded, and developed team members to ensure operational success.
CNA
University Nursing and Rehab
01.2007 - 02.2011
- Promoted oral and personal hygiene by assisting patients with shaving, bathing, and teeth brushing, enhancing their comfort and well-being.
- Evaluated patients to name and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care through vital sign monitoring, observation documentation, treatment administration, and needs evaluation to ensure optimal patient outcomes.
- Assisted patients with feeding and monitored nutritional intake.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Implemented safety measures, including bed alarms and proper positioning techniques, which contributed to a reduction in fall incidents.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
Master of Science - Business and Healthcare
University of Phoenix
Tempe, AZBachelor of Science - Early Childhood Education
Piedmont College
Demorest, GAAssociate of Applied Science - Early Childcare Education
Athens Technical College
Athens, GASkills
- Front Desk Office Skills
- Appointment scheduling
- Copays- Billing Balances
- Insurance Verification
- Medical Record
- HIPAA Compliance
- Strong Telephone Etiquette
- Customer Service
- Patient Relations
- Computer literacy
- Multitasking Ability
- Flexible and adaptable
- Teamwork and Collaboration
- Active listening
- Excellent Communication
Certification
- CNA- Certified 05-14-2007/05-14-2027
- CPR-AED-First Aid Certification 05-25/2024/05-25-2026
- Basic Life Support-BLS Certification 05-25-2024/05-25-2026
NAME & CONTACT
- Jessica Walton
- Jessicawalton76@yahoo.com
- 7623057282
- Athens, GA 30607
Timeline
Front Desk Administrative
St Mary's Athens Internal Medicine
06.2024 - Current
Medical Front Office Coordinator
Qual Derm Dermatology
03.2019 - 06.2024
Medical Office Assistant- Unit Secretary (Referral Coordinator/ Scheduler)
Doctors Hospital
04.2016 - 02.2019
Front Desk Medical Receptionist Check Out- PRN (Referral Coordinator/ Scheduler)
Athens Orthopedic Clinic
11.2015 - 06.2016
Office Manager
Five Star Healthcare
11.2011 - 11.2015
CNA
University Nursing and Rehab
01.2007 - 02.2011
Master of Science - Business and Healthcare
University of Phoenix
Bachelor of Science - Early Childhood Education
Piedmont College
Associate of Applied Science - Early Childcare Education
Athens Technical College