Jessica Walworth
Owosso,MI
Summary
Dedicated to provide superior Customer Service for any and all patients. Strive to have a strong work ethic, excellent communication skills and an empathetic nature to ensure positive outcomes. Willing to take on any added responsibilities to meet team goals. Detail-oriented, hardworking and dependable with excellent time management, problem-solving and organizational skills.
Overview
10
10
years of professional experience
Work History
Patient Access Clerk
Memorial Healthcare
06.2021 - 04.2023
- Responsibilities included Improving patient experience by efficiently answering calls and managing appointment scheduling and registration processes.
- Conducting thorough pre-registration processes to verify demographic data entered into the database, ensuring accuracy.
- Maintained compliance with HIPAA regulations.
- Enhanced hospital revenue by accurately imputing and verifying insurance information and collecting payments for services rendered.
- Provided excellent customer service to patients and medical staff.
Flower Lead
Six Labs
06.2020 - 06.2021
- Responsibilities included Collaborating with colleagues to maintain a clean and organized workspace
- Promoting productivity and professionalism.
- Training new employees on proper techniques, ensuring consistency across the company.
Bartender
Knights Of Columbus
02.2019 - 10.2019
- Responsibilities included increasing customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication.
Medical Receptionist
Memorial Healthcare
10.2018 - 06.2020
- Responsibilities included Providing compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managing calls and messages ensuring timely responses and accurate info.
- Scheduling appointments, ordering supplies, verifying insurances, checking faxes and taking co-pays.
Preschool Teaching Ass
Kids Early Education Zone
11.2015 - 05.2018
- Responsibilities included Enhancing social skills by implementing group activities.
- Strengthen gross motor skills by facilitating outdoor playtime. Improved language development in young learners.
- Establish a strong relationships with parents through regular communication about their child's progress.
- Maintaining an orderly, safe, and nurturing learning environment.
Customer Service Clerk
Springrove Variety
01.2015 - 11.2015
- Responsibilities included Greeting Customers.
- Assisting customers find items hard to locate.
- Stocking shelves.
- Cleaning
- Cashing people out in a timely manner.
Youth Staff Member
YMCA
09.2014 - 10.2017
- Responsibilities included Greeting Members
- Caring for toddlers/infants by watching them play.
- Changing diapers
- Come up with games/activities to keep the kids entertained while the parents exercised.
Team Player
Tim Horton's
09.2013 - 11.2014
- Responsibilities included Greeting Customers.
- Baking.
- Taking/preparing orders.
- Cashier.
- Cleaning.
- Stocking and other duties as assigned.
Education
High School Diploma -
Owosso High School
Owosso, MI06.2013
Skills
- Conflict Resolution
- Strong Organization
- Computer Proficiency
- Customer Service
- Self-motivation
- Problem Solving
- Multitasking
- Excellent Communication
- Phone and Email Etiquette
- Documenting and Recording Information
- Caring and Empathetic
Involvements
Participated in Owosso High School Girls Basketball, Volleyball, Softball and Track teams.
Affiliations
- Yoga
- Camping
- Kayaking
- Nature Walks
References
Available upon request.
Timeline
Patient Access Clerk
Memorial Healthcare
06.2021 - 04.2023
Flower Lead
Six Labs
06.2020 - 06.2021
Bartender
Knights Of Columbus
02.2019 - 10.2019
Medical Receptionist
Memorial Healthcare
10.2018 - 06.2020
Preschool Teaching Ass
Kids Early Education Zone
11.2015 - 05.2018
Customer Service Clerk
Springrove Variety
01.2015 - 11.2015
Youth Staff Member
YMCA
09.2014 - 10.2017
Team Player
Tim Horton's
09.2013 - 11.2014
High School Diploma -
Owosso High School