Jessica Watts
Yorkshire
Summary
Dynamic Assistant Manager with a proven track record at Pakasak, excelling in customer service and team leadership. Enhanced client satisfaction through effective problem-solving and staff training, resulting in increased repeat business. Skilled in cash handling and policy enforcement, fostering a collaborative environment that drives operational success.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Pakasak
New Weston, OH
08.2024 - Current
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Executed inventory management tasks, optimizing stock levels for efficiency.
- Coordinated team schedules to maintain workflow and support staff needs.
- Monitored employee performance, providing feedback and training as necessary.
- Supported customer service efforts, resolving issues to improve client satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant Manager
Osgood Bank
Osgood, OH
01.2016 - 08.2026
- Deliver outstanding customer service by greeting clients warmly, understanding their financial needs, and offering personalized banking solutions.
- Manage daily cash transactions with precision, including processing deposits, withdrawals, and cash drawer balancing.
- Execute wires, check approvals, and cashier checks according to procedure.
- Understand bank policies and procedures while also ensuring the branch team is properly following policies and procedures which directly impact their role and tasks.
- Promote and upsell a variety of banking products and services to meet client needs and enhance revenue growth.
- Open and perform maintenance on all account types, including tax favored, business, organizational, trusts, and estate accounts.
- Handles branch Overdraft Decisions within approved limits.
- Work closely with the Branch Manager to help onboard new hires and complete full training of job duties.
- Assist with audits.
- Hold an active Notary Public license in Ohio.
- Other duties as assigned.
Education
High School Diploma -
Fort Recovery High School
Fort Recovery, OH05.2005
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Workload management
Conflict resolution
Retail operations
Employee scheduling
Recruiting and interviewing
Staff development
Policy enforcement
Multitasking and organization
Adaptability and flexibility
Verbal and written communication
Workplace safety compliance
Customer service and satisfaction
Microsoft office expertise
Computer skills
Multitasking Abilities
Active listening
Hiring and training
Professional and courteous
Timeline
Assistant Manager
Pakasak
08.2024 - Current
Assistant Manager
Osgood Bank
01.2016 - 08.2026
High School Diploma -
Fort Recovery High School