Jessica West
Liverpool,NY
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Lead Teller
KeyBank
11.2024 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Replenished ATM funds in empty canisters prior to validation process.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Led by example, demonstrating exemplary customer service and technical skills to team.
Float Teller
Keybank
06.2017 - 11.2024
- Established trust among clientele through maintaining confidentiality of sensitive financial information during interactions.
- Adapted quickly to changing priorities or staffing requirements within the branch
- Increased customer loyalty by providing exceptional service and resolving issues promptly
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered both customer inquiries and telephone inquiries on checking and savings accounts, loans, and lines of credit, service charges, transaction history and balances.
Pharmacy Technician
Walgreens
06.2004 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered, processed, calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating insurance information.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
Criminal Justice
Onondaga Community College
Skills
- Customer service
- Problem-solving
- Excellent attention to detail
- Positive attitude
- Building rapport
- Goal Oriented
Accomplishments
- Achieved 2024 Circle Of Excellence Award through effectively helping with my client experience.
Timeline
Lead Teller
KeyBank
11.2024 - Current
Float Teller
Keybank
06.2017 - 11.2024
Pharmacy Technician
Walgreens
06.2004 - 10.2023
Criminal Justice
Onondaga Community College