Desired Job Title
Homeschool TutorSocial Service Specialist 1Office ManagerMental Health Technician & Temporary Office AdministratorWork Type
Full TimePart TimeLocation Preference
RemoteHybridLocation: Tifton, GA
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Jessica Wetherbee
Tifton,GA
Work Preference
Summary
Versatile professional with extensive experience in customer service, community engagement, and effective communication. Strong ability to resolve issues and foster relationships, leveraging a background in delivery, social services, and education to improve client experiences and operational efficiency.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Door Dash
03.2025 - Current
- Restaurant, pharmacy, and store pick-up and delivery straight to customers.
- Maintain top ratings having Platinum Level preferences for over a year.
- Excellent community engagement and customer service.
- Delivery Services
Homeschool Tutor
Temporary
12.2024 - 03.2025
- Instruction in fourth grade Math, Reading, Science, and Social Studies.
- Data entry and creative audio-visual learning approach.
- K-12 Online Learning
Social Service Specialist 1
Department of Children and Family Services
Savannah, USA
12.2022 - 09.2023
- Clearly state expectations to reach case plan completion for reunification.
- Deep research into files of children/youth assessments, medical/mental health records, as well as parental records.
- Ensure future planned care for those with exceptional needs.
- Collateral confirmations of progress fostering good working relationships with community partners.
- Dignity, respect, and compassion for all people.
- Document clearly with guided detail.
- Ensure all external documents in a case are readily available.
- Maintain personal relationships by telephone or email with service providers for quick service provision.
- Active listening, problem solving, and clear communication are required for case plans to be manageable and successful.
- Ensure teenaged youths are provided with all the resources to help with life skills, career goals, education, and character development.
- Social Service Specialist 1 Foster Care Case Manager
Office Manager
Mental Health Resource Center
Jacksonville, USA
03.2016 - 03.2022
- Communicate and propose effective solutions to complex issues occurring with employees, umbrella departments, and consumers.
- Enable timely completion of operations by overseeing support staff.
- Create problem-solving interventions between staff and consumers during escalations to ensure smooth operations for optimum satisfaction in best interest of all parties.
- Provide accurate, direct, clearly stated timely notes on consumer/patient files and to company departments through email communications.
- Evidence-based de-escalation and crisis prevention intervention.
- Recognized with accommodation by Vice President of Financial Operations for exceptional customer service over the phone.
- Noted as ‘patient and calm with a smooth voice while digging deep to research’ his inquiry.
- Empathetic, unbiased across the many levels of professional teams caring for individuals and their support systems.
Mental Health Technician & Temporary Office Administrator
Better Mood Clinic
Valdosta, USA
06.2009 - 10.2012
- Developed blueprint for Mental Health Technician position, integrating clerical and clinical responsibilities to improve role clarity.
- Facilitated communication between clinic staff and consumers, improving service delivery and client satisfaction.
- Outreach to high-risk consumers for wellness checks and to coordinate other community services to assist them.
- Co-facilitation of women's trauma groups, and documentation.
- Key support to Psychologist providing consumer engagement for interviews, testing, and intakes with claimants.
- Oversaw clinical inventory for counselors and coordinated community events to support outreach efforts.
- Compile letters and reports for specialized referrals, or for disability claimants.
- Accustomed to fast-paced environment while remaining judicious, cordial, and soothing.
Education
Bachelor of Arts - Psychology
Valdosta State University
Valdosta, GAAssociate of Arts - Psychology
Abraham Baldwin Agricultural College
Tifton, GASkills
- Data accuracy
- Problem solving
- Data entry accuracy
- Community engagement
Timeline
Delivery Driver
Door Dash
03.2025 - Current
Homeschool Tutor
Temporary
12.2024 - 03.2025
Social Service Specialist 1
Department of Children and Family Services
12.2022 - 09.2023
Office Manager
Mental Health Resource Center
03.2016 - 03.2022
Mental Health Technician & Temporary Office Administrator
Better Mood Clinic
06.2009 - 10.2012
Bachelor of Arts - Psychology
Valdosta State University
Associate of Arts - Psychology
Abraham Baldwin Agricultural College