Summary
Overview
Work History
Education
Skills
Timeline
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Maddison James

Aurora,Colorado

Summary

Hardworking employee enthusiastic about learning Operations Analyst field inside and out. Pursues opportunities to learn new skills and contribute to success. Offers strong administrative and problem-solving abilities. Motivated professional offering proficiency in analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon
10.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Verified accuracy of all deliveries against order forms.

Assistant Manager

Car Wash Express
07.2020 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

Call Center Representative

Intertel
02.2018 - 03.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Data Entry Clerk

E.P.S Settlements Group
01.2016 - 01.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.

Education

High School Diploma -

Eaglecrest High School
Centennial, CO
05.2015

Skills

  • Data Accuracy
  • File Management
  • Data Security
  • Communication
  • Detail and Accuracy
  • Proficient in Microsoft Office
  • Organization and Planning
  • Task Delegation
  • Performance Reviewing
  • Account Updating
  • Complaint Resolution
  • Customer Service

Timeline

Delivery Driver

Amazon
10.2023 - Current

Assistant Manager

Car Wash Express
07.2020 - 06.2023

Call Center Representative

Intertel
02.2018 - 03.2019

Data Entry Clerk

E.P.S Settlements Group
01.2016 - 01.2017

High School Diploma -

Eaglecrest High School

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Maddison James