Jessica Whetstone
Orlando
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach. Proficiency in Appfollio .
Overview
3
3
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Assistant Property Manager
Conway Club Apartments
Orlando
01.2023 - Current
- Assisted tenants with inquiries and resolved maintenance issues promptly.
- Coordinated property tours and showcased available apartments to prospective residents.
- Managed lease agreements and ensured compliance with company policies.
- Supported rent collection processes and maintained accurate financial records.
- Collaborated with maintenance teams to schedule repairs and ensure property upkeep.
- Maintained communication with vendors for landscaping and cleaning services coordination.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Organized resident events to foster community engagement within the apartment complex.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Conducted apartment tours for potential tenants and answered questions about property.
- Explained policies and procedures to tenants and enforced rules.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Handled security deposit refunds.
- Oversaw daily operations, maintenance, and administration of various properties.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
Education
Oviedo High School
Oviedo, FLSkills
- Lease management
- Property marketing
- Financial reporting
- Tenant relations
- Appfolio Program
- Microsoft word
- Receivables
- Payables
- Microsoft Excel
- Maintenance
- Electrical (outlets, fans)
- Punch out/get ready
- Dry wall repairs
- Minor plumbing
Certification
- Pool Certified Operator
Timeline
Assistant Property Manager
Conway Club Apartments
01.2023 - Current
Oviedo High School