Jessica Whittington
Jackson,MS
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Cashier
Texaco
03.2025 - 10.2025
- Processed customer transactions efficiently at fuel and convenience store.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and provided excellent service.
- Managed inventory levels by restocking shelves and organizing merchandise.
- Implemented safety protocols to ensure a secure shopping environment.
- Trained new cashiers on register procedures and customer service best practices.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Conducted price checks for special orders or discounts as requested by customers.
- Checked personal identifications during alcohol and tobacco sales.
Server
Dennys
04.2022 - 12.2024
- Provided excellent customer service in fast-paced dining environment.
- Managed seating arrangements to optimize restaurant flow and efficiency.
- Took customer orders accurately and communicated with kitchen staff promptly.
- Prepared and served food and beverages according to Denny's standards.
- Maintained cleanliness of dining area and ensured a welcoming atmosphere.
- Assisted in training new servers on service protocols and menu knowledge.
- Handled cash transactions and balanced cash register at end of shifts.
- Resolved customer complaints professionally to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Relief Manager
Waffle House
01.2018 - 02.2022
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained and mentored staff on food preparation and customer service standards.
- Managed inventory levels and coordinated supply orders for timely replenishment.
- Implemented health and safety protocols to maintain a clean dining environment.
- Conducted staff performance evaluations to enhance team efficiency and morale.
- Developed schedules to optimize labor hours while meeting peak service demands.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
Education
General Education - GED
Pearl High School
08.2006 - 04.2007
Skills
- Cash handling
- Register operation
- Inventory management
- Customer transactions
- Products knowledge
- Customer relationship management
- Conflict resolution
- Staff training
- Time management
- Effective communication
- Team collaboration
- Attention to detail
- Problem solving
- Adaptability
- Ordering and stocking
- Spirit, wine, and beer expertise
- Issue resolution
- Credit card processing
- Complaint resolution
- Loyalty program promotion
- Refunds and exchanges
- Dependability and reliability
- Basic math
- Cleaning and sanitizing
- Expense tracking
- Loss prevention
- Patience and empathy
Timeline
Cashier
Texaco
03.2025 - 10.2025
Server
Dennys
04.2022 - 12.2024
Relief Manager
Waffle House
01.2018 - 02.2022
General Education - GED
Pearl High School
08.2006 - 04.2007