Jessica Wiest
Chehalis,WA
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Envirotech Septic Solutions
Rochester, WA
08.2024 - Current
- Streamlined office operations, enhancing workflow efficiency across administrative tasks.
- Managed scheduling and coordination of service appointments for optimal resource allocation.
- Oversaw procurement and inventory management, ensuring timely availability of office supplies and equipment.
- Developed and maintained filing systems, improving document retrieval time and organizational structure.
- Coordinated communication between departments to enhance project collaboration and information flow.
- Led initiatives to optimize customer service processes, resulting in improved client satisfaction rates.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Dispatcher
Service Patriots
Vancouver, WA
11.2023 - 04.2024
- Coordinated daily logistics for service technicians, optimizing route efficiency and scheduling.
- Managed real-time communication between field staff and customers, ensuring timely service delivery.
- Implemented process improvements that enhanced dispatch accuracy and reduced response times.
- Trained new dispatchers on software systems and operational protocols, fostering team development.
- Streamlined communication processes between departments to enhance operational efficiency and customer satisfaction.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
- Managed customer accounts and invoicing.
Office Assistant
Cowlitz Timber Trails Association
Salkum, WA
07.2023 - 11.2023
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling and logistics for meetings and events, enhancing team collaboration.
- Oversaw incoming communications, prioritizing responses to enhance customer service experiences.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
Office Assistant
Kraftwerk K9
Rochester, WA
03.2023 - 06.2023
- Assisted in maintaining accurate records using database management systems, improving data retrieval efficiency.
- Developed streamlined filing systems, increasing accessibility of important documents for staff members.
- Led initiatives to improve office organization and cleanliness, creating a more productive work environment.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Oversaw incoming communications, prioritizing responses to enhance customer service experiences.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
Dispatch Supervisor
Pacific Heating & Cooling
Tacoma, WA
08.2021 - 02.2023
- Supervised daily dispatch operations, ensuring timely service delivery and customer satisfaction.
- Coordinated technician schedules, optimizing routes for efficiency and cost-effectiveness.
- Implemented tracking systems for service requests, enhancing transparency and response times.
- Trained and mentored team members on operational procedures and safety protocols.
- Managed communication between departments to ensure seamless service execution and issue resolution.
- Supervised team of 4 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
- Trained new dispatch staff on operational procedures and use of technology platforms.
Customer Service Representative
Rainier Connect
Eatonville, WA
01.2021 - 05.2021
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for new and current customers.
Shipping and Receiving Manager
Sound Uniform Solution
Tacoma, WA
01.2020 - 01.2021
- Oversaw daily shipping and receiving operations to ensure timely order fulfillment.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Coordinated logistics with carriers, enhancing communication and delivery timelines.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Reduced processing times for inbound shipments, meticulously organizing and expediting unpacking and inventory logging.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Managed accounts payable and receivable, ensuring timely payments and accurate financial reporting.
Assistant Manager
Moneytree, Inc.
Lacey, WA
07.2017 - 01.2020
- Money Tree - Assistant Branch Manager
- Led team of 10 in daily operations, improving workflow efficiency and staff performance.
- Developed training programs for new hires, enhancing onboarding experience and knowledge retention.
- Mentored junior staff, fostering professional growth and improving team collaboration skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed financial transactions with accuracy, ensuring correct cash handling procedures were followed at all times.
Education
High School Diploma -
Mount Tahoma High School
Tacoma, WA06-2009
Skills
- Organizational Skills
- Database entry
- Billing
- Time Management
- Industry Software Programs (Service Titan, MCash, Quickbooks, VeriTec, Azuga, Sage ERP system)
- Office Management
- Team Management
- Account reconciliation
- Dispatching procedures
- Customer relations
- Administrative support
- Leadership and supervision
Certification
- BOLD Leadership Training - October 2022
- Septicon Conference 2025 & 2026
- Forklift Certification
Timeline
Office Manager
Envirotech Septic Solutions
08.2024 - Current
Dispatcher
Service Patriots
11.2023 - 04.2024
Office Assistant
Cowlitz Timber Trails Association
07.2023 - 11.2023
Office Assistant
Kraftwerk K9
03.2023 - 06.2023
Dispatch Supervisor
Pacific Heating & Cooling
08.2021 - 02.2023
Customer Service Representative
Rainier Connect
01.2021 - 05.2021
Shipping and Receiving Manager
Sound Uniform Solution
01.2020 - 01.2021
Assistant Manager
Moneytree, Inc.
07.2017 - 01.2020
High School Diploma -
Mount Tahoma High School