Jessica Williams
Las Vegas,NV
Summary
Customer service and sales expertise with over 20+ years of experience in the industry. Client-focused building great rapport and loyal client relationships heightening client’s overall satisfaction and ensuring a return customer. Highly motivated, confident, compassionate, and dedicated to establishing excellent customer service relationships while meeting sales goals of any kind. Looking for an opportunity to utilize my customer-centric skills to provide top-notch service and contribute toward personal and professional growth.
Overview
21
21
years of professional experience
Work History
Server
Pat’s Pizza & Bistro
Machias, ME
08.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Companion Caregiver
Skip Hardy
Las Vegas, NV
10.2018 - 10.2019
- Assisted client with daily living activities, improving their quality of life.
- Client was an older gentleman recovering from a stroke who also happened to be on the autism spectrum.
- Took on outings and adventures ensuring client kept hobbies and special interests, ensuring active and healthy social life.
Hairstylist/Sales
Salon Dushons - Hair Salons Henderson
Henderson, NV
01.2016 - 10.2018
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color.
- Increased sales revenue by developing and implementing effective sales strategies for business clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Hairstylist
Body Spa Salons
Las Vegas, NV
08.2012 - 01.2016
Hairstylist
Euphoria Day Spa
Las Vegas, NV
03.2004 - 07.2012
Assistant Hairstylist
Sony Bach
Las Vegas, NV
03.2003 - 03.2004
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted lead hairstylist in achieving desired results for clients through efficient preparation and organization of tools and products.
- Supported salon cleanliness and hygiene by diligently sanitizing workstations, tools, and equipment after each use.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
Education
Prerequisites/Some College - Nursing
College of Southern Nevada
Las Vegas, NVCosmetologist - Cosmetology
Euphoria Institute of Beauty Arts & Sciences.
Las Vegas, NV01.2004
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Sales Techniques
- Supply Restocking
- Suggestive Selling
- Warm and Friendly
- Adaptable and Flexible
- Cool Under Pressure
- Relationship Building
- Decision-Making
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Upselling
- Courteous Phone Demeanor
- Confidence
- Creativity
- Attention to detail
- Effective Communication
- Effective Listening
- Emotional Intelligence
- Good at building rapport with clients
- Empathetic
- Patient
- Open-mindedness
- Understanding body language
- High Integrity & Morals
Timeline
Server
Pat’s Pizza & Bistro
08.2023 - 03.2024
Companion Caregiver
Skip Hardy
10.2018 - 10.2019
Hairstylist/Sales
Salon Dushons - Hair Salons Henderson
01.2016 - 10.2018
Hairstylist
Body Spa Salons
08.2012 - 01.2016
Hairstylist
Euphoria Day Spa
03.2004 - 07.2012
Assistant Hairstylist
Sony Bach
03.2003 - 03.2004
Prerequisites/Some College - Nursing
College of Southern Nevada
Cosmetologist - Cosmetology
Euphoria Institute of Beauty Arts & Sciences.