Jessica Wilson
Publix Pharmacy
Myakka City,FL
11
years of professional experience
Detail-oriented Pharmacy Technician delivering exceptional customer service, skilled in medication dispensing and inventory management. Committed to optimizing workflows and ensuring compliance with HIPAA regulations.
Work History
Pharmacy Technician
2 Years 10 Months- Assisted pharmacists in preparing medications, ensuring proper labeling and dosage instructions.
- Certified immunization technician; administering vaccines, managing vaccine storage and processing immunization records.
- Processed prescription orders accurately, adhering to pharmacy regulations and safety protocols.
- Provided exceptional customer service by answering inquiries and resolving medication-related issues efficiently.
- Managed inventory levels, conducting regular stock checks to maintain optimal supply availability.
- Trained new team members on operational procedures, promoting workflow efficiency and adherence to standards.
- Collaborated with healthcare professionals to facilitate effective patient care through accurate medication dispensing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with the correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Customer Service Representative
3 Years 7 Months- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, enhancing efficiency.
- Trained new staff on customer service protocols and system usage, promoting team performance.
- Collaborated with team members to streamline processes and improve service delivery.
- Open and closed back office
- Made deposits, counted and balanced tills
- Operated Florida Lotto
- Performed Western Union and money orders
Restaurant Hostess
2 Years 8 Months- Managed reservation system to optimize table turnover and enhance guest experience.
- Greeted and seated guests promptly, ensuring positive first impressions.
- Collaborated with waitstaff to coordinate seamless service during peak hours.
- Trained new hostesses on customer service standards and operational procedures.
- Monitored dining area for cleanliness and ambiance, enhancing overall atmosphere.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Client Account Specialist
1 Year 9 Months- Maintained detailed records of client interactions and service history.
- Interacted with team members across departments to research and resolve customer issues.
- Streamlined internal processes for improved efficiency in managing multiple accounts concurrently.
- Completed routine and complex account updates to resolve problems.
Sales Associate
7 Months- Assisted customers with product selection and provided personalized shopping experiences.
- Trained new sales associates on company policies and customer service best practices.
- Managed inventory levels, ensuring optimal stock availability for high-demand items.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - General Studies
No Degree - General Studies
Skills
Medication dispensing
Prescription filling
Insurance verification
Medication reimbursement processing
Records management
Medication order processing
Ordering and stocking medications
Workflow optimization
Team collaboration
Problem-solving skills
HIPAA compliance
Patient medication counseling
Timeline
Pharmacy Technician
Publix Pharmacy
01.2021 - 11.2023Read More
Customer Service Representative
Publix
06.2017 - 01.2021Read More
Restaurant Hostess
Columbia Restaurant
10.2014 - 06.2017Read More
Client Account Specialist
Evopro Solutions
01.2013 - 10.2014Read More
Sales Associate
Forever 21
06.2012 - 01.2013Read More
Valencia College
No Degree from General Studies
Read More
State College of Florida
No Degree from General Studies
Read More