Jessica Windberg
Tampa,FL
Summary
Results-driven professional experienced in managing client service teams and optimizing inventory processes. Known for strong organizational skills and effective communication, contributing to improved operational workflows and enhanced customer experiences.
Overview
8
8
years of professional experience
Work History
Client Care Lead
Gateway Services Inc
Clearwater, FL
01.2022 - Current
- Managing Client Service Team
- Product Management/Ordering and Supply Ordering
- Inventory Management
- Escalation Management and Conflict Resolution
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shop Manager
Foolish Pride Tattoo
St. Petersburg, FL
12.2021 - 12.2023
- Oversaw daily operations, ensuring efficient workflow and customer satisfaction.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Trained new employees on shop policies, procedures, and customer service standards.
- Implemented inventory management practices, enhancing stock accuracy and availability.
Server
Speggtacular
Indian Rocks Beach, FL
08.2020 - 11.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on restaurant procedures and best practices for service excellence.
- Collaborated with kitchen staff to ensure accurate and efficient order preparation.
Bar Manager
Hideaway Pizza
St. Petersburg, FL
08.2018 - 03.2020
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Developed and implemented staff training programs to enhance customer service skills.
- Managed inventory levels, optimizing ordering processes to reduce waste and costs.
- Created seasonal drink menus, incorporating customer feedback and current trends.
Education
Some College (No Degree) - Mortuary Science
St Petersburg College
St. Petersburg, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Organization and time management
- Problem resolution
- Proficient with Microsoft Word, Teams, Excel, and Canva
Timeline
Client Care Lead
Gateway Services Inc
01.2022 - Current
Shop Manager
Foolish Pride Tattoo
12.2021 - 12.2023
Server
Speggtacular
08.2020 - 11.2021
Bar Manager
Hideaway Pizza
08.2018 - 03.2020
Some College (No Degree) - Mortuary Science
St Petersburg College