Jessica Witson
Plaquemine
Summary
Dedicated professional with strong customer service skills, attention to detail, and a compassionate approach. Proven ability to develop personalized care plans while ensuring client satisfaction.
Overview
27
27
years of professional experience
Work History
Phone Receptionist
Private Client
Plaquemine
03.2025 - Current
- Answered incoming calls professionally, ensuring customer satisfaction and positive experience.
- Identified customer needs through active listening, providing tailored solutions to enhance service.
- Handled confidential information discreetly, maintaining trust and confidentiality.
Driver
Martin Transportation
Baton Rouge
11.2024 - 03.2025
- Delivered goods and services to customers on time and in excellent condition.
- Operated delivery vehicles safely and efficiently across designated routes.
- Conducted vehicle inspections to ensure compliance with safety standards.
Caregiver
Self-employeed
Baton Rouge
05.2024 - 11.2024
- Assisted clients with daily living activities and personal care.
- Developed personalized care plans based on individual client needs.
- Provided companionship and emotional support to enhance client well-being.
Administrative Assistant
IDEA University Prep
Baton Rouge
01.2024 - 05.2024
- Assisted in scheduling meetings and coordinating events for faculty and staff.
- Prepared reports and documents using word processing and spreadsheet software.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
- Organized and maintained office files and records for efficient access.
Safety & Rescue
Code Red Safety
Geismar
08.2023 - 12.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Driver
USA DeBusk
Deer Park
08.2022 - 08.2023
- Assisted in loading and unloading cargo for timely deliveries.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Followed company procedures to handle customer inquiries effectively.
Caregiver
Self-employeed
Baton Rouge
12.2020 - 08.2022
- Developed personalized care plans based on individual client needs.
- Assisted clients with daily living activities and personal care.
- Communicated effectively with clients and family members about care updates.
Driver
Werner Enterprises
Fort Worth
08.2017 - 11.2020
- Operated delivery vehicles safely and efficiently across designated routes.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Maintained accurate logs of driving hours and deliveries completed.
Driver
Swift Transportation
Memphis
02.2017 - 08.2017
- Operated delivery vehicles safely and efficiently across designated routes.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Maintained accurate logs of driving hours and deliveries completed.
Baby Sitter
Self-employeed
Plaquemine
12.2016 - 02.2017
- Supervised children during playtime and educational activities.
- Prepared nutritious meals and snacks for children daily.
- Ensured a safe and clean environment for children.
Forklift Operator
Turner Industries
Baton Rouge
01.2013 - 12.2016
- Operated forklifts to transport materials across job sites safely.
- Conducted daily inspections on forklifts to ensure operational safety and compliance.
- Collaborated with team members to load and unload trucks efficiently.
Caregiver
VOA
Baton Rouge
01.2007 - 12.2012
- Developed personalized care plans based on individual client needs.
- Assisted clients with daily living activities and personal care.
- Provided companionship and emotional support to enhance client well-being.
Sales Representative
West Teleservices
Baton Rouge
01.2000 - 12.2006
- Engaged customers to understand their needs and recommend suitable products.
- Maintained up-to-date knowledge of product offerings and promotions.
- Resolved customer inquiries and complaints with professionalism and care.
Education
Graduate Certificate - CDL
Diesel Driving Academy
Baton Rouge, LA01-2017
Social Work
Southern University And A&M College
Baton Rouge, LASkills
- Customer service
- Call routing
- Data privacy
- Scheduling coordination
- Clerical support
- Active listening
- Attention to detail
- Effective communication
- Conflict resolution
- Problem solving
- Task prioritization
- Time management
- Customer empathy
- Positive attitude
Timeline
Phone Receptionist
Private Client
03.2025 - Current
Driver
Martin Transportation
11.2024 - 03.2025
Caregiver
Self-employeed
05.2024 - 11.2024
Administrative Assistant
IDEA University Prep
01.2024 - 05.2024
Safety & Rescue
Code Red Safety
08.2023 - 12.2023
Driver
USA DeBusk
08.2022 - 08.2023
Caregiver
Self-employeed
12.2020 - 08.2022
Driver
Werner Enterprises
08.2017 - 11.2020
Driver
Swift Transportation
02.2017 - 08.2017
Baby Sitter
Self-employeed
12.2016 - 02.2017
Forklift Operator
Turner Industries
01.2013 - 12.2016
Caregiver
VOA
01.2007 - 12.2012
Sales Representative
West Teleservices
01.2000 - 12.2006
Graduate Certificate - CDL
Diesel Driving Academy
Social Work
Southern University And A&M College