Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Wojcieski

Odessa,FL

Summary

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Overview

12
12
years of professional experience

Work History

Case Manager

Aetna/CVS Health
11.2024 - Current
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients..
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Health and Wellness Coach

Self-Employed
09.2022 - 11.2024
  • Promote positive mindset by helping clients identify barriers to success and develop strategies for overcoming them.
  • Assist client with additional community resources or recommendations for optimal results.
  • Monitor clients’ progress by tracking weight loss, muscle gain, and other key indicators.
  • Offer stress management techniques such as meditation and mindfulness practices for improved mental health.
  • Communicate regularly with clients via phone calls, emails, or in-person meetings to provide ongoing support.

Medicare Appeal Analyst

Humana Inc.
09.2020 - 10.2022
  • Examine, assess, and document business operation and procedures to ensure data integrity, data security, and process optimization.
  • Investigate, recover, and resolve all types of claims as well as resolution for health plans.
  • Ensure adherence to state and federal compliance policies, reimbursement policies, and contract compliance.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Director of Social Services

Trinity Regional Rehab
02.2014 - 08.2020
  • Provided medically related social services to a caseload of 120 patients so that each patient may maintain the highest practicable level of physical, mental, and psychosocial wellbeing.
  • Discharge planning including home with assistive equipment, home healthcare, private caregivers, long term care, and/or financial support/guidance.
  • Conduct meetings with multidisciplinary team(therapies, physicians) to ensure safe and appropriate discharge plan.
  • Conduct care plan meetings with patient and care staff to discuss care needs, barriers, and goals.
  • Update assessments and care plans quarterly according to patients current plan and appropriate interventions.
  • Develop, implement, and direct social service functions in accordance with state, federal, and local policies.
  • Collaborate with local agencies to provide comprehensive services to discharging patients.

Education

Bachelor of Arts - Healthcare Administration

Keiser University
Tampa, FL
06-2015

Certified Personal Trainer

National Academy of Sports Medicine
08-2022

Skills

  • Effective problem resolution

  • Case management

  • Organizational time strategies

  • Case documentation

  • Documentation and reporting

  • Effective relationship management

  • Client advocacy

Timeline

Case Manager

Aetna/CVS Health
11.2024 - Current

Health and Wellness Coach

Self-Employed
09.2022 - 11.2024

Medicare Appeal Analyst

Humana Inc.
09.2020 - 10.2022

Director of Social Services

Trinity Regional Rehab
02.2014 - 08.2020

Bachelor of Arts - Healthcare Administration

Keiser University

Certified Personal Trainer

National Academy of Sports Medicine

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