Jessica Wong
Staten Island,NY
Summary
Driven Banking Center Supervisor with a 3 year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Expertise in banking operations.
Overview
8
8
years of professional experience
Work History
Banking Center Supervisor
Empire State Bank
07.2019 - Current
- Ensured compliance with federal regulations by conducting regular audits and addressing identified discrepancies promptly..
- Enhanced customer experience, addressing inquiries and resolving issues swiftly to maintain a high level of client satisfaction.
- Mentored junior team members by sharing knowledge on best practices for successful bank operations management techniques.
- Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
- Maximized profitability by analyzing customer needs and cross-selling appropriate banking products.
- Oversaw cash management processes, ensuring accurate recordkeeping and timely reconciliation of transactions for audit purposes.
Banker
Northfield Bank
05.2016 - 07.2019
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Assisted with training of new tellers on policies and procedures.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Education
Associate of Arts - Business Management
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2016
Skills
- Cash handling expertise
- Decision-Making
- Team Building Leadership
- Willing to Learn
- Staff Training
- Relationship building and management
Timeline
Banking Center Supervisor
Empire State Bank
07.2019 - Current
Banker
Northfield Bank
05.2016 - 07.2019
Associate of Arts - Business Management
Kingsborough Community College of The City University of New York
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