Jessica Wood
Eastlake,OH
Summary
Customer service history of 5 years. Former stay at home mom and ready to kickstart my career. Worked in high pace volume and building customer relations in a time limiting manner. Eager to help others and always creating a calm but very positive work environment to help motivate others to meeting career goals.
Overview
10
10
years of professional experience
Work History
Host
Orchid House Winery
03.2024 - 10.2024
- Welcomed guests, ensured smooth seating arrangements, and enhanced customer experience.
- Managed reservations using OpenTable, optimizing table turnover and guest satisfaction.
- Trained new hosts on customer service protocols and winery operations.
- Collaborated with staff to streamline communication between kitchen and dining areas.
- Monitored dining room atmosphere, adjusting lighting and music for optimal guest enjoyment.
- Coordinated with event planners to facilitate successful private functions at the winery.
- Implemented a feedback system to gather guest insights for continuous service improvement.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sales associate/ stylist
Victoria’s Secret
11.2015 - 01.2020
- Creating great first impressions to maintain relations with customers with strong communication skills.
- In charge of fitting rooms expectations - staying on top of organization to store standards.
- Making a safe space for customers to feel comfortable and to drive sales.
- Meeting loyalty goals - driving in 15% credit cards to meet store goals and end of month goals.
- Problem solving with coworkers in meetings on how to maintain a higher goals to help the company as well as personal goals to grow with the company.
- Making a positive experience with my work team to motivate others to meet hourly/ daily goals.
- Problem solving with brand managers on how to dive deeper in more sales growth as a whole.
- Working at a high pace volume with multiple customers at once and going beyond to reach sales for the company.
- Meeting back room standards to keep organized for an easier and proficient day.
- In charge of counting money at end of day to turn into the bank.
Customer service
Jack in the Box
04.2015 - 06.2016
- Working at a high pace volume at a very time limit schedule.
- Working drive thru as well as front counter.
- Meeting time limits to getting food out of time.
- Keeping an organized work space to keep up with fast pace volume.
- Setting standards to keep products stocked to help others start their shift.
- Maintaining customers to come back with great communication and people skills.
Education
Psychology
Pierce Community College
12.2017
High school diploma - undefined
Emerald Ridge High School
06.2015
Skills
Organized
Reading body language
Understanding criticism
Time management
Strong written and verbal communication skills
Detail oriented
Software: Microsoft office
Timeline
Host
Orchid House Winery
03.2024 - 10.2024
Sales associate/ stylist
Victoria’s Secret
11.2015 - 01.2020
Customer service
Jack in the Box
04.2015 - 06.2016
Psychology
Pierce Community College
High school diploma - undefined
Emerald Ridge High School